Administrator

Job Description

We are currently recruiting for an Administator to join our client based in Leeds City Centre.Start Date: ASAPContract: 6 months (potential to extend/go permanent)Hours: Full time - 37.5h/pw. Monday - Friday 09:00 - 17:30 (with an hours lunch - unpaid)Pay Rate: £9.89 - £10.76 per hour depending on experienceLocation: Leeds City CentreThe role of correspondence administrator is based within our Operational admin/dedicated client teams.The team is responsible for all aspects of registration maintenance, general administration and customer servicing work for the clients register, working closely with other business areas to provide the very highest level of client-branded customer service.Key Accountabilities and Main Responsibilities

• Research and respond to incoming shareholder or third party registration enquiries by letter, email or telephone ensuring that complex issues are explained fully, using the appropriate written style and branding.
• Ensure administration is processed to internal and external service standards
• Feedback to Team Leaders/Supervisor where standards may be compromised
• Ensure full compliance with internal and external procedures and FCA regulations including the CASS rules.
• Precise monitoring and reconciliation of stock transactions through Links CREST accounts.
• Vetting and scrutinising with a high level of accuracy share transfer forms to limit the possibility of Fraud.
• Accurately arranging for replacement cheques to be issued to shareholders using the appropriate company systems.
• Handling of all shareholder communication, from initial sorting of post to provision of responses
• Develop and maintain working relationships with other departments enabling completion of tasks and queries.
• Attendance at Shareholder Meetings if required
• Flexibility around busy periods and business demands
• Additional tasks as required by the specific team/role

Experience & Personal AttributesRequired

• GCSE Maths grade C minimum
• GCSE English grade C minimum
• Knowledge in Excel, Word & Outlook
• Innovation, change and continuous improvement - Constantly seeking to improve the way business is done through analysis, creativity, problem solving and change initiatives.
• Communication - The ability to listen, express and articulate information effectively, facilitating two way communications to help create a culture of openness and engagement.
• Results focused - The desire to meet or exceed stretching performance objectives and quality standards to achieve results.
• Technical awareness - Understands specialist or professional aspects of work and continually seeks improvements in processes and self.

Desirable

• FCA experience and awareness
• Experience within the stocks and shares industry either within a brokerage or registrar environment
• Leadership and performance - Inspiring, motivating, and developing others to achieve outstanding levels of performance and strategic goals.
• Customer service - The ability to listen, express and articulate information effectively, facilitating two way communications to help create a culture of openness and engagement.
• Team working - Cooperating with and respecting colleagues to exceed the sum of individual efforts.

If youre interested, please feel free to apply and a member of our team will call you.

Keyskills :
Administration Duties