Administrative Officer - Home Office

Job Description

We have an Administrative Officer role to work for our client within the Public Sector. This will be a long-term temporary position lasting around 6 months and may get extended subject to the business requirements

• Location: Leeds LS4 2QB
• Hours: Monday- Friday, 09:00 - 17:00 (37 hours a week)
• Pay: £11.60per hour (£22,318)
• Assignment: Temporary - 6 months from start date
• These roles are hyrbid working - 2 days in the office

Please be aware, for this client you must have a current valid UK passport and must be able to pass a Counter terrorism Clearance checkYou could be placed into one of the 3 teams below at the home office. The different teams and responsibilities are listed below:Enabling/biometric residence permit Admin

• To support the business to achieve conclusions to meet service and quality standards
• Conduct general administrative tasks, deal with correspondence received electronically via team inbox/e-fax.
• Action appeal bundles via the electronic appeal bundling system to ensure appeal bundles are dealt with in the appropriate manner for refused asylum decisions.
• Manage and monitor the MOVEit process to share interview records with reps/applicants.
• Action queries relating to interview records from rep/applicant.
• Deal with a variety of admin requests such as responding to status updates, adding/closing reps on CID/Atlas, updating further information received following interview, updating/amending addresses on CID/Atlas, requesting reps letter of authority, dealingwith document return and screening interview requests. Save all electronic correspondence received to HOPS. Noting CID of actions.
• Assist with BRP registration/enquiries to ensure all applicants granted asylum received their BRP cards in a timely manner.
• Maintain/monitor BRP inbox daily.
• Check and monitor outstanding BRP enrolments and ad hoc BRP issues.
• Amend details/correct errors on systems as required to ensure BRP card contains correct details.
• Update CID/Atlas with all BRP actions taken

Workflow Admin Job Description

• Booking in applicants for their asylum interviews, in line with Tasking Priorities, with information taken from a national Tracker
• Sending the appropriate request for interpreter forms to ILSU for each interview
• Producing asylum invitation letters on CID/ATLAS
• Making Reception aware of those cases which require travel tickets issuing
• Informing SSC of which applicants need BRP appointment slots for when they attend their interviews
• Dealing with urgent requests for interpreters from decision makers, as and when needed, should any issues arise

• Conduct general administrative tasks, deal with correspondence received electronically via team inbox/e-fax and manually with physical post received in office.
• Covering, and responding to, emails in the various Workflow inboxes
• Updating the national Tracker with which case have been allocated to DMs
• Telephoning app and reps as and when required (using Skype)

Case Progression Admin Job Description

• Follow Triage SOP and progress cases to decision ready stage in line with SOP.
• Identifying and taking action to resolve barriers to Case Progression on Atlas and CID.
• Update CID/Atlas and team spreadsheet to reflect action taken.
• Conduct general administrative tasks, deal with correspondence received electronically via team inbox/e-fax
• Covering, and responding to, emails in the various Workflow inboxes
• Issuing electronic PIQs and SEFs as and when required
• Updating the national Tracker with which case have been allocated to DMs
• Telephoning app and reps as and when required

Essential Criteria

• Be willing to be front facing, dealing with asylum customers, guards, interpreters and other staff members.
• Good communication and interpersonal skills (both verbal and written)
• Professional and customer-focused, ability to understand the needs of vulnerable customers
• Ability to work closely with others to achieve a shared goal
• Adaptable in dealing with changing priorities
• IT literate (excel, word, outlook)

If this sounds like something you would be interested in then please apply