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Administrative Officer

Brook Street
Job LocationLeeds
EducationNot Mentioned
Salary£12.84 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Position: Administrative OfficerLocation: Leeds, Solihull, Cardiff, PeterboroughSalary: £ 12.84 per hourContract: Temporary 6-month Hybrid working: 2 days in the office and 3 days working from homeWorking Days/Hours:Full Time, flexible hours between 7am and 7pm as agreed with the line manager, 37 hours per week. During training the hours will be 9am to 5pm.Brook Street in partnership with the Home Office have a fantastic opportunity to join their existing team of admin officers in locations over the UK. You will be assisting with providing appropriate support working within the case working teams to support theirefforts, managing basic admin tasks, answering emails, requesting information, creating digital files, liaising with other departments and stakeholders.In this high-profile department, the role will be in an administrative support capacity at one of the above Home Office branches where you will be required to attend.Day-to-day duties:

  • Data entry of information pulled from the computer system into spreadsheets.
  • Action all outstanding tasks such as safeguarding referrals, confirmation of address, outstanding payments, on a case to ensure the case can be discontinued.
  • Liaise with other casework teams within Asylum support to ensure that outstanding tasks are progressed or escalated.
  • Hold a good understanding of IT and Microsoft Office as you will be required to update & maintain accurate records. A high standard of data quality will be expected.
  • Monitor mailboxes, responding to queries from stakeholders after seeking support at first from line managers and bringing queries to the attention of senior members of the team.
  • Establish effective working relationships with a range of internal and external stakeholders to support the progression of cases.
  • Be able to handle customer information sensitively and securely.
  • Make impartial and well-considered judgements.
  • Deliver at pace and work towards targets: 15 to 18 cases per day when training is complete and discontinuations are fully operational.
Required skills:
  • Excellent attention to detail
  • Team work and working independently
  • Strong communication and writing skills
  • Strong IT skills
  • The ability to follow guidance
  • A positive approach
  • Organisation
  • Flexibility, adapting to the needs of the team sometimes, at very short notice
Training provided: Fully remote training - 2 weeks intensive training and will be assigned a mentor. No holidays during the training period. After that for the next 2 weeks a day or two annual leave are allowed but not a week or more. Hours will be 9am to 5pm during training.There is no on-site parking at any of the locations. Parking can be arranged for Blue Badge holders. Most locations are close to shops but there are no canteens on site.** You will be required to undertake security clearance for these roles, and it is imperative that you hold a valid passport and be able to provide two proofs of current address and a proof of national insurance document. **Start dates will be confirmed once we have had clearance back.Due to the volume of applications we receive, if you do not hear back within 7 days, please assume that you have been unsuccessful.At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and ableto discover their personal best.Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities andveteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engagingwith you.Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

Keyskills :
Customer ServiceAdministrationIT proficient

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