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| Job Location | Leeds |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Your new roleWere looking to recruit a 3rd Line Support Analyst to provide third line support on technical issues for customers using our software. Youll investigate Problems that are raised by different areas of the business and determine a root cause for each issue.This will then help identify the best course of action in terms of who can provide a resolution for the Problem.Youll be liaising directly with a number of internal stakeholders and teams, including Product and Development, to ensure permanent fixes are identified and implemented where possible. This will involve writing complex queries using SQL and utilising yourstrong knowledge of EMIS Web in order to really get to the bottom of the issues. Youll also identify opportunities for proactive problem management, by trending on commonly reported issues, alongside identifying knowledge gaps within the support team anddeliver training as appropriate. You wont take direct calls from customers however will be making contact with external stakeholders at a relatively senior level to provide updates and details of issues and fixes. This means youll need a dynamic communication skills and the confidenceto speak to a range of stakeholders on a daily basis, its also a fantastic opportunity for you to network within the business!The team youll joinYoull join Dane Richardsons Service Desk Problem Team which has a wealth of SQL knowledge and experience. What youll bringThese are the skills and experience youll need to set yourself up for success for this role, however wed still love to talk to you even if you dont tick all of them;
Keyskills :
AnalystProblem SolvingSoftwareSQLWriting