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| Job Location | Leeds |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Your new roleAs we look to expand our support teams we have an exciting opportunity that requires a customer focused, logical thinking and proactive Technical Support Analyst with excellent SQL skills. Reporting directly to the Support Team Leader you will provide anexcellent level of support on technical issues to external System Administrators using our software.The role specifically focuses on providing second line support over the phone and through our dedicated online support portal within agreed SLAs, seeing issues through to resolution. You`ll deliver exceptional customer service, empathising with our customers,keeping them informed of the status of their incident, whilst always focusing on delivering the best solutions.There is on a call element to the role once trained, this will be discussed further with you during the interview process. The role will be office based (Leeds, Bolton or Watford) 2-3 days per week, and remotely based for the remainder of the week.The team youll joinOur support services team has over 40 members of staff who work hard to support EMIS Health customers across the whole of the UK. The team work in close proximity to our Product Managers, Implementers and Developers, so youll get plenty of help and support.We recruit people who are passionate about problem solving, customer service, developing their career and making a positive difference.What youll bringThese are the skills and experience youll need to set yourself up for success for this role, however wed still love to talk to you even if you dont tick all of them;
Keyskills :
AnalystProblem SolvingSQL