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2nd/3rd Line Service Desk Engineer

vertex-it-solutions
Job LocationLeeds
EducationNot Mentioned
Salary£24,000 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

JOB DESCRIPTION Job Title: 2nd/3rd Line Service Desk Engineer GENERAL SUMMARY: The Second/third Line Service Desk Engineer is responsible for handling second/third line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Essential Duties and Responsibilities:

  • Provide high quality technical support services to the business and colleagues.
  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
  • Assist in the completion of regular technical and operational tasks allocated by Management and Service Desk requests.
  • Work with others within the Technical Support Team to deliver Service Initiatives & projects.
  • Achieve a high service level within the business and meet tight deadlines ensuring the services we deliver meet the needs of our business.
  • Assist in the day to day management and support of desktops, laptops, IP telephone system, backups, overnight processes and scheduling and other operational tasks as required.
  • Identify, diagnose and resolve desktop computing and server issues quickly and efficiently.
  • You will be required to work on your own or as part of a team and be highly motivated to complete complex and sometimes difficult tasks to meet the high levels of expected customer service.
    • Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Advanced understanding of operating systems, business applications, printing systems, and network systems
  • Office 365 Administration
  • Experience and proven technical abilities in a previous customer facing / telephone support role.
  • Exchange
  • SharePoint
  • Azure Active Directory
  • Network Switching
  • Firewalls & Routers
    • Must have a UK Driving LicenceMSP EXPERIENCE PREFERRED Required skills
  • Active Directory
  • Exchange
  • Service Desk
  • Technical Support
  • 2nd Line

    • Keyskills :
    Active Directy Exchange Service Desk Technical Suppt 2nd Line

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