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1st/2nd Line Helpdesk Engineer

Job LocationLeeds
EducationNot Mentioned
Salary£18,000 - £20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

JOB DESCRIPTIONRole: 1st /2nd Line Helpdesk EngineerReports to: Service Desk ManagerOur client are an established and successful solutions and services provider who support clients in the Yorkshire and surrounding areas. Due to their continued growth, they are currently looking to add to their existing service desk team.The 1st/2nd Line Helpdesk Engineer will be responsible for supporting helpdesk support tickets and in addition to assisting with client various builds requests.We are seeking a highly self-motivated, organised, customer focused and career driven individual.Responsibilities:

  • 1st/ 2nd Line IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
  • Manage client PC builds efficiently and in an organised manner
  • Ensure that set SLA’s are met within the time limit agreed
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets (SLA’S)
  • Support of disaster recovery solutions
  • Basic technical support at the network level such as DNS/DHCP, VLAN, WAN and LAN connectivity, routers, firewalls, and security
  • Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Additional requirements:
  • Car owner with full UK driving license
  • 12 Month’s IT apprenticeship experience would be advantageous
  • MSP (Managed Service Provider) experience would be advantageous
  • APPLY NOW

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