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School Bookings Lead - Warner Bros. Studio Tour - The Making of Harry Potter

Warner Bros. Discovery
Job LocationLeavesden
EducationNot Mentioned
Salary24,000 - 26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

The JobAre you a Harry Potter fan If so, youll love working at the Warner Bros. Studio Tour London (WBSTL) - The Making of Harry Potter.In this role you will join our Visitor Service team, working closely with the Team Leads and Coordinators to ensure the efficient running of school bookings at the Tour, , ensuring that our customer experience, from the first contact point to the last, exceedsexpectations and encourages repeat educational visits.Whats in it for you

  • £10.10 per hour
  • 28 days holiday (pro-rata)
  • GymPass or free access to our on-site gym
  • Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
  • Staff discounts on Studio Tour tickets, retail, food and beverage
  • Access to Friends and Family events
  • Free on-site staff car parking
  • Complimentary staff shuttle bus between Watford Junction and our Studio Tour
  • On-site staff Studio Caf
  • Option to join our pension and private healthcare schemes
The Daily
  • Act as the main point of contact for all Key Stakeholders, including the Education & Learning Manager, as well as Education Facilitators, ensuring that all school queries are sufficiently covered.
  • Manage bookings that are requested by schools ensuring accuracy of corresponding records on our CRM Software, including chasing payments, processing refunds and managing any ticketed events.
  • Achieve personal and team email response times, call answering and sales targets via agreed Service level agreements and key performance indicators, as set with the Assistant Manager.
  • Devise and implement the School Bookings strategy, ensuring continual improvement through tracking school emails to establish any patterns within the booking procedure.
  • Develop the team through holding briefings with all team members as well as coordinating any testing and training related to school & group bookings required for the Ticketing System and wider Tour teams ensuring training documents and SOPs are up to date
The Essentials
  • Proven experience leading group bookings within a Bookings and Reservations/Contact Centre, specifically dealing with timed tickets/reservations to a fixed capacity
  • good working knowledge of reservations/ticketing systems
  • Strong understanding of Microsoft Office Suite.
  • Ability to manage a team with different skill sets and disciplines within a technical environment.
  • Excellent written and verbal communication skills with proven experience of letter writing.
The Nice To Haves
  • Previous experience of the Galaxy Gateway ticketing system (or similar)
Working patternThis role is full time (40 hours a week), working shifts. Due to the varied nature of a visitor attraction, regular weekend and evening work will be required, across a seven-day rota. Because we never stand still, a high level of flexibility is requiredto suit the needs of the business. This can include working weekends, bank holidays, school holidays and late evenings, in rotation with other team members.Business OverviewWarner Bros. Studio Tour London - The Making of Harry Potter is the only place in the world to showcase the authentic sets, props and behind-the-scenes secrets of the Harry Potter films at the location where they were made. It has attracted over 14 millionvisitors since opening in 2012, features retail stores with merchandise celebrating the Harry Potter film series and has received over 40,000 reviews on TripAdvisor with 96% rating the experience as excellent or very good.Since launching, additions to the Tour include Platform 9featuring the original Hogwarts Express, the Forbidden Forest and Gringotts Wizarding Bank. In December 2018, WBSL acquired the Platform 9group which sells Wizarding World merchandise, souvenirs,and collectibles.

Keyskills :
BookingsCustomer ServiceBooking Systems

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