Sales Support Coordinator

Job Description

POSITION DETAILS:Position Title:Sales Support CoordinatorReports to (POSITION):CSRM Team ManagerLocation:Surrey, Reading or ManchesterJob Type:PermanentWorking Pattern:HybridBYTES:Bytes Technology Group is a leading provider of world-class IT solutions represented by Bytes Software Services and Phoenix Software,established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SMEs, corporates and public sector organisations to modernise anddigitally transform their IT infrastructures.We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity togrow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.PURPOSEOF JOB:(OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION)To provide a high level ofinternal account management&adminsupport to the sales team, allowing thesalesteam to achieve targetandproviding customer excellence by meeting all SLAs. Collaborate and work closely with our Vendor Alliances Team and Account Managersto help generate incremental business opportunities through strong customer relationships.To ensure clients receive the very best in terms of service levels through both internal account management and procedural efficiency.KEY RESPONSIBILITIES:

• Be the first point of contact for all incoming customer queries& respond within our standard 4-hour SLA
• Work collaboratively with your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer
• Work in collaboration with our Legal & Contract Teams to ensure customers adhere to the correct terms and conditions and contracts are signed and added onto the system
• Log deal registration for qualifying opportunities and understand how GP can be maximised from these
• Co-ordinate and liaise with other internal departments where they own a specific process and ensure the customer is in receipt of the necessary tools/information within the business SLA
• Ensure any contracted or agreed monthly reports are compiled and distributed in advance of effective date
• To advise customers on licensing procedures and discuss purchasing options with them
• Management of Customer Relationship Management System (Dynamics) for allocated accounts
• Assist Account Manager with monthly forecasting and account mapping
• Ensure all ordersare processed accurately in line withoperations procedures
• Ensureall outstanding orders are delivered and invoiced at the end of each month and follow up with suppliers/distribution where required
• Provide, track, and follow up on all software quotations&manage and notify customers for allcontractual renewals
• Completeoperational tasksacross all vendors includingmanagement of all renewals and annuity business
• Regular liaison with the relevant personnel within our customers organisation(specifically atPurchasing level)&build relationships on a day-to-day basis
• Distribute & follow up on all database alerts such as compliance and agreement expiry notifications
• Training customers on vendor portalsand managementof these and theirbenefits
• Collate and prepare data for customer QBR meetings
• Attend Customer review meetings&perform Operational health checkson a regular basis
• Provide cover formembers of your teamas necessary
• Generation of incremental business opportunities through strong customer relationships.
• Be able to discuss Microsoft licensing programmes with customers and understand licensing rules and procedures for the different programmes available
• To be able to source pricing for all vendors and be able to digest new licensing information and explain this back to the customer

Keyskills :
AdministrativeCo OrdinatorSales Support