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Job Location | Leamington Spa |
Education | Not Mentioned |
Salary | 50,000 - 70,000 per annum, negotiable |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Contract , full-time Work from homeUntil May 2023 |
360 Recruitment are a specialist Technology recruiter, currently recruiting for an IT Client Services Manager to join one of the fastest-growing MSPs in the UK.Role:IT Client Services ManagerSalary:£DOE + Benefits (Circa £60,000 -£70,000)Contract Role:Full TimeFixed Term Contract Until May 2023Location:Remote work Able to visit Client site in Stratford Upon AvonAbout the Role: The IT Client Services Manager is accountable for the professional delivery of service quality management that drives service excellence, increased customer satisfaction and customer retention for aligned Customers.Accountable for establishing and maintaining strategic and operational relationships with your customers based upon service excellence and good customer service.You are an individual that thrives on service excellence. You recognize service excellence as a personal value and apply it to everything you do. It is natural behaviour and never an inconvenience to help others. You pride yourself on how you and the teamare perceived by others.Main Responsibilities:The successful candidate will be responsible for maintaining and developing the client relationship at all levels.The IT Client Services Manager will manage and resolve customer issues or complaints so that customer satisfaction levels are high and work closely with the sales function to identify new opportunities and win new business contributing to Customer impactassessment meetings.
Keyskills :
Client Services ManagementIT Service DeliveryService ManagmentContractual GovernanceIT Service Pack