Head of National Resident Wellbeing

Job Description

Barchester are recruiting a Head ofNational Resident Wellbeingto join our marketing and customer experience team. We are looking for a passionate, proactive candidate who is focussed on developing exceptional customer experience for residents across ournational portfolio of 240 premium care homes. In this vital role, you will develop the life enrichment strategy for the business, with the aim of improving the daily lives of residents, ensuring that their quality of life is enhanced through mental, physical,and spiritual stimulation. This position will require frequent travel across England, Wales, and Scotland, developing partnerships, delivering training and developing the proposition, working cross functionally with many areas of the business, and measuring the impact of projects andinitiatives against performance indicators.Rewards package:Competitive salary up to £55,000 per annumCar allowance of £8,000 per annumGenerous 20% annual bonusLife coverAccess to a wide range of retail and leisure discounts at big brands and supermarketsFree access to medical specialists, who are available for a second opinion if you need it to make a decision with confidenceConfidential and free access to counselling and legal servicesOverall package up to £74,000 per annumRequired skills and experience:A full UK driving licenceA background of working within a customer experience proposition development, project design, and implementationExperience in both people and budget managementExcellent communication and presentation skills, both internally and externally focusedStrong attention to detail and the ability to be organised and prioritise workloadRole and responsibilities:Project plan the development and delivery of agreed initiatives around permanent and respite resident experienceWork with key stakeholders to understand the customer needs when living in a Barchester care homeLead and develop the Life Enrichment Specialist team who provide in-house coaching and training for focus homes to continue to provide high quality resident experiencesProvide regular communications to the national activities teams through the delivery of newsletters and webinars to support initiatives and engagementDevelop partnerships for events for our in house live event programmeWork cross functionally to test and roll out initiatives, tools, and training as appropriate Work with the Divisional Sales and Marketing Managers and Regional Directors to provide the required support on the ground to deliver and embed initiativesWork with the Learning and Development team to specify training requirements at a service level, and track the outcomes of the training as appropriateMeasure, test, and re-appraise projects at regular intervals, including reporting on specific key performance indicatorsAs the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer thatis supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.