FSC Technical Assistant

Job Description

Are you an organised and proactive individual looking for your next career moveWe currently have an opportunity available for anFSC Technical Assistant to join our team working in Launceston. Joining us on a full-time, permanent basis, you will receive a competitive salary of£18,947 per annum plus excellent benefits.About the role:As ourFSC Technical Assistant, youprovide support to the Operational Management within Waste Water Services in the general day-to-day running of all activities within the Field Support Centres that delivers the Waste Water Service withinthe field.What youll be doing as ourFSC Technical Assistant:

• Monitoring the WWS FSC Inbox and processing telephone contacts as required
• Interacting with the Central Customer Despatch and Process Control teams to ensure effective remote communications
• Processing DG7 contacts from the Service Compliance team, collating comments from relevant staff to provide feedback in accordance with agreed SLAs and escalating issues to the local management team as necessary
• Administering the production of effective schedules through liaison with the local management and operator teams. This will include jeopardy management of the intraday workbasket
• Liaising with the local management and operator teams in addition to the central teams to support the effective planning and scheduling of cyclical and responsive complex work, includes the organisation of specialist plant and equipment through local suppliersand associated ordering processes
• Managing the interface with CRIMSON for the WWS operational management team, ensuring reports are flagged to appropriate managers for action and that the system is effectively updated and maintained
• Completing data entry for work programming, reporting and performance management using company software
• Supporting the team in consistently reaching the required Service Level Agreements

What we are looking for in our FSC Technical Assistant:

• Minimum 5 GCSEs at Grade C or above, including Mathematics, English and a Science subject (or equivalent)
• Proven experience of working in a busy environment to deliver business requirements
• Proven track record of working to deadlines to deliver business requirements
• Previous experience working on own initiative to deliver business requirements
• Previous experience of working as part of a team to deliver business requirements
• Good organisational skills, self motivation and the ability to prioritise workload
• Excellent communication skills, both oral and written, with a customer-centric telephone communication style
• Good geographical knowledge of the designated work area and understanding of approximate travel times

Whats in it for you:We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. Were one of the largest companies in the South West and are proud to havebeen awarded Investors in People recognition.In return, we offer an excellent range of benefits including:

• Generous holiday allowance plus bank holidays
• A discretionary Bonus
• Competitive Contributory Pension
• Access to the Company Sharesave Scheme
• Various health benefits
• And more!

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.South West Wateris part of the Pennon Group, a very successful and stable business that prides itself on sustainability. We provide reliable, efficient, and high-quality drinking water and wastewater services for a population of c. 1.7million in Cornwall, Devon, and parts of Somerset and Dorset.We believe that by investing in the future of our region, we are not only improving the quality of life for todays residents and visitors but are also taking responsibility for future generations. Responsibility for the environment is central to this. Weaim to continually drive-up standards, particularly in the areas that matter most to our customers.Our core values which are essential to our success are:

• Trusted - We do the right thing for our customers and stakeholders.
• Collaborative - We forge strong relationships working together to make a positive impact.
• Responsible - We keep our promises to our customers, communities, and each other.
• Progressive - We are always looking for new ways to improve and make life better.

Closing date: 13th January 2022If you are looking for a new challenge, please click apply now to be considered as our FSC Technical Assistant - we look forward to receiving your application.