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Logistics & Customer Specialist

First Achieve Ltd
Job LocationLanarkshire
EducationNot Mentioned
Salary24,000 - 27,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

First Achieve are recruiting for our key parter Client a leading Global drinks company for position of Logistics & Customer Specialist based at their site on outskirts of Glasgow leading into Lanarkshire.We aer keen to speak with candidates with expereince in a logistic capcity with strong knowledge of exports procedures and also ideally withing the Drinks sector. You will manage customer orders, shipments, and associated commercial activities.Key Responsibilities

  • Processing customer orders, including the management and co-ordination of stock requirements to meet target despatch dates.
  • Liaising with hauliers, freight forwarders, and warehouses regarding the despatch of customer orders.
  • Effective stock management to ensure slow-moving stock is minimised and annual stockholding targets are met.
  • Data maintenance in relation to customer files, pricing, and promotional budgets.
  • Responsible for processing customer complaints from receipt to reimbursement, ensuring that full investigation is undertaken to the satisfaction of customers.
  • Ensuring a high level of communication with customers covering all aspects of the business beyond order requirements such as forecasts, stock depletion rates, marketing information, product information.
  • Organising and ensuring stock availability for despatch of samples to customers.
  • Preparation of export documents in line with HMRC/Chamber of Commerce/Embassy guidelines required to assist the clearance of goods in market as well as associated documentation to register brands in the market.
  • Keep effective records in relation to import and export shipments and ensure the company complies with HMRC guidelines in relation to excise and customs issues.
  • Ability to prioritise workload and proactively deal with customer accounts.
Personal Profile
  • 2+ years experience within a Customer Service function within an export environment.
  • Language skills are preferred but not required
  • Previous experience in the Whisky/Drinks industry is essential.
  • Proficient in SAP or other ERP database functions.
  • Excellent written and oral communication skills.
  • Practical and innovative.
  • Strong interpersonal skills.

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