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Fraud Processor

Pontoon
Job LocationLanarkshire
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Role: Fraud ProcessorLocation: CumbernauldDuration: 6 Month ContractRate: £11.75phWe have a brand-new and exciting position with one of our Financial Services clients, looking for a Fraud Processor to join the team for a contracted opportunity.The successful candidate will be performing fraud support processing, and handles calls with cardholders and/or financial institutions regarding potential fraud. Questions and issues are predominantly routine but associate must be able to deviate from standardscripts and procedures as needed. Hand situations which may require adaptation of response or extensive research. May require advanced problem solving. Plays a lead role in escalations. Resolves fraud-related issues within the department.Roles & Responsibilities:

  • Participates in department initiatives to improve efficiencies.
  • Remains up-to-date on changing fraud trends.
  • Participates in special projects, e.g., card compromises, marking fraud, processing faxes, updating PRM listings, processing NR reports.
  • May be required to attend fraud awareness meetings through several professional organizations.
  • May train new employees on departmental procedures and processes and/or assist in ongoing training for the Risk department.
  • When unable to resolve problems in a reasonable amount of time, escalates to appropriate resource.
  • Meets job standards such as quality standards and adherence to schedules.
  • Analyzes fraud alert queues for suspicious activity.
  • Contacts financial institutions regarding suspicious merchant deposits.
  • Updates investigation database with financial institution responses.
  • Conducts new merchant account reviews for suspicious activity.
  • Makes the determination when it is appropriate to initiate an account to Investigations based on suspicious activity.
  • Updates fraud databases as assigned.
Experience and Skills Required:
  • Knowledge of FIS fraud products and service offerings
  • Knowledge of the principles, processes, procedures and trends of fraud and fraud prevention
  • Excellent customer service skills that build high levels of customer satisfaction
  • Working knowledge of MS Office, i.e., Excel, Word, PowerPoint and computer navigation and operation skills
  • Effective verbal and written communication skills
  • Detail-oriented with good organizational skills managing multiple tasks
  • Ability to work both independently and in a team environment
  • Ability to maintain confidentiality
Candidates will ideally show evidence of the above in their CV to be considered.Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyones chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, genderidentities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

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Fraud Processor

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