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Customer Service Associate - Fully Remote Working

Pontoon
Job LocationLanarkshire
EducationNot Mentioned
Salary11.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Customer Service AssociateFully Remote Working5 months contractNo experience needed! Just a great professional attitude, excellent telephone manner and basic computer skills are required, we will train you.34 days holiday, including bank holidays - this is for 2022 only due to extra bank holiday.Standard holiday is 33 days per year.Hours of work: 35 hours, 7 days per week, 8am - 11pm.Must be able to work 1 day every weekendWork on a rota basis - rota set 3 weeks in advance.Job Details Our client is current recruiting for a number of customer service advisors to joint their team full time on an initial 5 month contract You will join our Call Centre to provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warrantyor billing/payment.GENERAL DUTIES & RESPONSIBILITIES

  • Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues.
  • Processes a high volume of consumer inquiries of the clients products and services and resolves a targeted percentage of those inquiries.
  • Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
  • When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
  • Updates customer information and ensures accurate entry of contact information.
  • Meets standards of job, such as quality standards, adherence to schedule and average handle time.
  • May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
  • Other related duties assigned as needed.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
  • Excellent customer service skills that build high levels of customer satisfaction
  • Excellent verbal and written communication skills
  • Computer navigation and operation skills
  • Demonstrates effective people skills and sensitivities when dealing with others
  • Ability to work both independently and in a team environment
If you have not received a response within 48 hours of applying please assume you have not been shortlisted this time

Keyskills :
customer service

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