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| Job Location | Laindon |
| Education | Not Mentioned |
| Salary | £18,000 - £22,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
A major car brand is looking for a Customer Service Advisor – Vehicle/Auto to join its team in Essex offering a salary of up to £22,000 plus Car Discount Scheme, Travel Insurance, Pension, Medical Insurance (after 12 months service), Critical Illness, Group Life Cover and 22 days holiday.As a Customer Service Advisor – Vehicle/Auto, your duties will include:- Overseeing the contact centre, answering calls from scheme participants and administering live chat support.- Supporting participants with collection appointments.- Processing fines and contraventions, escalating and penalising repeat offenders.- Administering the logistics of moving vehicles away from the default handover location.- Investigating and responding to escalations and queries.- Raising, tracking and working to minimise eCCO related issues.- Attending product meetings, increasing personal and team product knowledge, ensuring the company offering is aligned to product availability, vista tables and model years.- Actively working to drive down the time vehicles in service, proactively contacting the worst offenders and ensuring they comply with the scheme rules.- Managing a scheme enrolment process and leaver process, inclusive of transfer to manual biller.- Working towards implementing consistent handback standards and policing participants failing to comply.We are looking for a Customer Service Advisor – Vehicle/Auto who has the following skills and experiences:- Educated to A-Level / equivalent or above.- Previous experience in administration, customer service or an analytical support role.- Experience manipulating reports, able to analyse data and draw conclusions.- Microsoft Excel skills to at least an intermediate level (V Lookups, sort and filter, IF formulas), with experience using Microsoft SharePoint and capable of using Word and PowerPoint at an intermediate,- Experience running mail merges.- Experience using ticketing mail systems and live chat.- The ability to pick up new systems quickly.- Ability to manage multiple simultaneous workload strands and capable of solving complex problems.- Proven track record providing excellent customer service.- Have a hands on, can do, positive attitude.You will be working 37.5 hours per week, Monday to Friday.We understand that two positions are available for this role. To apply for this role as Customer Service Advisor – Vehicle/Auto, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.