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| Job Location | Laindon |
| Education | Not Mentioned |
| Salary | 20,000 - 25,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Client Support Agent -Parcel Industry -EssexSalary: C: £20K- £25K Base depending on experienceHours of work 09.00am to 17.30 Monday to Thursday - 09.00am to 17.00 FridayBenefits - a competitive renumeration package, including free gym membership, private medical care and an employer pension contribution of 5% (based on the employee contributing 5%).Our Client:Offers a cross border ecommerce delivery solution allowing their customers to find sending parcels cross border as simple as sending parcels within the UK. In offering a range of global delivery options, supported by a choice of final mile delivery solutions,backed up by smart and intuitive IT, they have taken a fresh look at how they can support customers to achieve cross border growth simply and effectively.The RoleThe responsibilities of a Client Support Agent include :A professional approach in answering calls and emails from CustomersProvide information about products and servicesTaking input of issues and managing the customer expectationsMaintaining records of queries and interactionsSkills and ExperienceStrong Communications SkillsA proactive approach towards satisfying customer needsAn ability to learn quicklyExcellent administrative skills with the ability to prioritise your workload and handle multiple tasks whilst maintaining a clear mindIntermediate competency with Microsoft OfficeAbility to learn and work on internal systems for client query and recording tasksA minimum of 2 years experience in the international Parcels IndustryA knowledge of the final mile carrier communicationApply Vicky