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Customer Support Advisor

Job LocationKnaresborough
EducationNot Mentioned
Salary20,000 - 22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are working with an online retailer that needs a positive Customer Support Advisor to join their growing team. Based in Knaresborough, this client is located in an easy access location and also has great additional benefits including a kitted out breakroom,free food Fridays and plenty of social events.Responsibilities

  • Dealing with quires via phone, email and live chat
  • Giving technical support for the products
  • Investigating delivery queries with a logistics provider/courier
  • Take part in regular training sessions
  • Confidently communicating with other departments
  • Contribute in team meetings re your ideas and improvements
What Youll need
  • Experience in a customer service or customer facing roles, computer based
  • Excellent verbal and written communication
  • Great interpersonal skills and personable nature
  • Be motivated and ambitious
  • B2B experience, preferred
What Youll Get
  • Salary up to £22,000, depending on experience
  • 23 days holiday, plus bank holidays
  • 1 month fully paid sabbatical after each 5 years continuous service
  • Great development opportunities
  • Perkbox subscription
  • Enhanced maternity and paternity pay after 2 years continuous service
  • Health Cashback Scheme
  • Annual Volunteer Day
InterestedIf youd like to have a chat about this role or see if any of our other opportunities would suit you, please contact Fiona Milne at our Harrogate office.

Keyskills :
B2BCustomer ServiceCustomer SupportInterpersonal Skills

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