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IT Support Engineer

Job LocationKilmarnock
EducationNot Mentioned
Salary£25,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Support Engineer Up to £35,000 DOE plus company vehicle We are looking for a suitably experienced person for the role of IT Support Engineer with our IT & Communications client. This is a hybrid role being based out of their office in Ayrshire and at their customers premises across Central Scotland.Their IT Service team covers a wide range of IT solutions such as general IT support, Office 365, Security, Recovery, Backup, Hosting and much more. Additional training will be provided to cover all of the solutions provided, and there will also be somecrossover into telecoms and managed print services due to the wider solutions offered by the company.This role would be suited to an IT technician who has previously worked within an MSP environment and who would enjoy the varied aspect that this role will bring. Applicants must have a driving licence as travelling to and from client premises is required.Duties will include:

  • Providing end-user support both remotely and on-site
  • Providing technical support through the onboarding of new customer products
  • Keeping customers regularly updated, keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Escalating service or project issues that cannot be completed within agreed service level timeframes
Applications will be treated with the strictest of confidence. If you feel that you meet the requirements for this role and would like to apply, please do so through the link provided. Please note that due to application levels and the specific requirementsfor this position, only the most suitable applicants can normally be contacted for further progression.

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