Customer Service Specialist

Job Description

Customer Service SpecialistAre you experienced in working in customer service and would like a new challenge Do you aspire to work for a purposeful, sustainable and growing ethical brand At Pukka we are looking for a Customer Service Specialist to join our supply chain team.Based in our award-winning Bristol head office this is a permanent, part-time position working 26 hours per week split over 5 days, Monday to Friday (ideally 10am - 3pm daily except 9am - 3pm on Mondays, however open to discussion for the right candidate). With a salary of up to £21,000 per annum (pro-rata for part-time hours) this role comes with a benefits package designed to nurture your wellbeing and personal development.About the roleOur Supply Chain team are at the beating heart of Pukka, delighting our wide-ranging customers with excellent customer service. As a Customer Service Specialist, youll work as part of the customer service team supporting the Customer Service Manager in delivering exceptional service daily to our passionately engaged customers.Day to day youll be in constant contact with these customers, primarily by email and telephone, to assist with their enquiries about their orders, our products and to promptly resolve any issues that may arise along the way to their full satisfaction. Youll also place inbound orders for our valued independent retailers, arranging deliveries and assisting with their financial queries including taking card payments. Were a fast-paced growing business with a real passion for delighting our customers, so youll be an advocate for our consumers, contributing solutions and initiatives to make continuous improvements.About youYoull already have experience of working as a customer service adviser where youll have dealt with enquiries, orders and complaint resolution via email and telephone. Ideally, youll be degree qualified or have gained equivalent business qualifications, ideally within customer service. Youll also have experience of using the latest customer service tools and technologies as well as being accurate and numerate when it comes to dealing with inputting and interpreting data.A great communicator, both over the phone and email, youll demonstrate a dynamic approach to working with others and problem solving. Youll thrive in a fast-paced entrepreneurial environment, demonstrate resilience, determination and have a flexible approach, with the ability to change gears quickly as events demand.Youll be able to read a situation quickly with intuition and empathy, be passionate about excellent customer service and have the drive and ambition to ensure Pukkas customers are delighted through your personal touch, whilst staying calm under pressure.About Pukka HerbsPukka Herbs harnesses the incredible power of nature through its award-winning organic and ethically sourced herbal teas, lattes and food supplements.Founded in 2001 by Tim Westwell and herbalist, Sebastian Pole, Pukkas mission is to create a world where plants play a central role in human health and wellbeing.Pukka is a beacon for sustainable and ethical business. All Pukkas teas are certified Fair for Life, one of the highest independent fair trade standards in the world and many of its teas use FairWild herbs. Pukka is a B-Corporation, signifying its ongoing commitment to put people and planet ahead of profits. And over one percent of its sales are given to environmental causes around the world every year through 1% for the Planet.How to applyIf youre intrigued and excited by what youve read so far, lets see if you have what it takes to thrive at Pukka. To apply please use the link below and attach your CV, your written answers to the four questions below, and submit your responses to the two video questions. Who are youHow do you relate to othersHeart or headDescribe your energyVideo submission:What inspires you about working at PukkaWhat excites you about this job roleClosing date: 18th February 2021Pukka supports, facilitates and promotes equality of opportunity and a culture which celebrates diversity and inclusion. The diversity of our people is important for Pukka and we value and celebrate individual differences. Required skills

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