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| Job Location | Kettering |
| Education | Not Mentioned |
| Salary | £35,000 - £45,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
IT Support Manager - Servers and Service DeskWonderful opportunity for an experienced IT Support Manager to take ownership of a ServiceDesk team and the businesses IT Server Infrastructure. You will work in a sector that has grown steadily throughout 2020 at a company that invests in sector relevant technology.The business has onsite warehousing and distribution facilities and experience and understanding of IT in this environment will be a big asset.You will be responsible for Service Delivery reporting and the management of SLAs. Its a chance to make your mark implementing new service improvements and processes also adding your input on new technology strategy and adaption.Role/Responsibilities To support the IT function through a responsive and proactive approach to all tasks, where quality internal and external customer service and satisfaction is paramount.Manage and monitor the provision of service desk services taking ownership of support tickets where necessary.Assign tickets and tasks to an in-house IT team.Produce clear, MI on service delivery and SLA performance.Provides leadership being part of the team and leading by example.Mentor and develop team members both technically and interpersonally.TechnologyMS-Windows Server - 2012, 2016, 2019, AD, DNS & DHCP.Physical and Virtual Servers - VMware virtualisation technologies including high-availability.MS Exchange / Office 365.Network Infrastructure - Routing & switching, Firewalls. TCP/IP knowledgeLAN/WAN/VPN/WI-FI technologies and problem diagnosis and resolutionVLANs & VPNs.ITIL and Service Delivery best practiceAn appreciation of ISO 27001