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| Job Location | Kettering |
| Education | Not Mentioned |
| Salary | £35,000 - £40,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Infrastructure Support Engineer - Windows Server, VirtualisationWonderful opportunity for a communicative, customer service centric, support engineer to act as the link between the service desk and infrastructure run team. Genuinely unrivalled environment for technical development and progression and a phenomenal business culture. Flexible benefits and flexible working with a good training budget and personal development plan for technical engineers.Responsibilities Acting as point of escalation for 2nd line support team.Troubleshoot complex hardware and application issues throughout the BusinessOperational Support, Monitoring of physical and virtual servers, storageInfrastructure Include SQL serversProblem Management - Root cause investigationsWorking within an ITIL Environment Service Desk Incident, ChangeService Transition & accepting Services into Live environmentDeveloping and tuning system monitoring and managing tools (SCCM, SCOM etc)Provide technical expertise during Major IncidentsTo deliver excellent customer service for all support queries and adhere to all ITILService management principles.Knowledge, Skills and ExperienceVMware, MS Servers, SAN, SQL, LAN, WAN, Office 365, ExchangeExcellent communication and inter-personal skillsExcellent organisational skillsStrong hardware and software troubleshooting skillsStrong problem-solving abilitiesExperience with Active Directory and Group Policy ManagementAwareness of IT Security