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Customer Service Advisor - Part Time

Job LocationKettering
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time or part-time

Job Description

The OpportunityCustomer Service AdvisorPart Time Hours /Permanent positions20 or 25 hours per weekBase Salary: £21,143 to £22,285. + bonus and benefits worth up to £4,697-£4,950 = total package of £25,840 - £27,235.70 pro rata, based on experienceHourlyrate : £10.16 - £10.71 based on experience£500 bonus after 6 months employmentLocation : RSA Office - Lynchwood House, Peterborough Business Park.The role will be a hybrid working arrangement split between our Peterborough office and home.There will be initialtraining and support on site to ensure you are happy and confident in the role. We will ensure that you have all the tools and equipment you need to work in both environments so you can successfully join our team. This will be discussed at interviewPart TimeWorking Hours2 options available (either):20hr PatternFixed Monday Friday and Saturday 9:30-14:30 with a choice of 1 further day between Tuesday Wednesday and Thursday 9:30-14:3025hr PatternFixed Monday Friday and Saturday 9:30-14:30 with a choice of2 further days between Tuesday Wednesday and Thursday 9:30-14:30A little about usRSA. You may have heard of us. Were the UKs oldest insurer with products including home, motor and pet insurance. Still not ringing any bells Ok, how about some of the leadingbrand names we support and partner withMORE THAN, John Lewis, M&S, Nationwide and TescoA pretty impressive list growing fast. Supported by the fact that we put our customers first and foremost in everything that we do. We go all out to help out. Speakto them as humans, not robots or policy numbers.Well be honest. The insurance world and this role are all about delivering extraordinary customer service. Making sure every conversation counts. Not being happy until our customer leaves the call content.Alittle about what were looking forWere on the lookout for Customer Service Advisors based at our Peterborough site. An excellent opportunity if you fancy a new challenge in your customer service career or even if youre just starting out. So, what can youbring to the party Well, a few things would help: Passionate about delivering great customer service Enjoy working as part of a friendly and supportive teamComfortable working in a fast-paced results-driven environment Able to use our processes designedto help our customers through what some regard as complex, annoying or a bit of a choreYoull love talking to people and building strong relationships. Youll feel good helping to make things simple and easy for our customers Previous experience in a ContactCentre or another Customer Service role is advantageous, but not essential as full training is providedWhats in it for youIts a great role with some rather generous benefits, as at RSA we dont just do more for our customers. We pride ourselves in lookingafter our people too Performance related bonus payments equivalent of up to 7% of your annual salary 25 days holiday + 8 days bank holidays plus the opportunity to buy more or sell back to increase pay Employer Pension contribution of 9% with a furthermaximum match of 2% to give up to 11% Life Assurance 10 times base salary Access to our We Care service providing support services including 24/7 access to UK GP Youll also have access to a range of benefits to suit your personal circumstances and lifestyleincluding discounted gym membership, private medical insurance, retail vouchers plus many more.About RSAA welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringingtheir best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. Our commitment to diversity is sincere, continually growing and led right from the top.If yourequire flexibility in when, where or how you work, wed love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, pleaseflag this on your application form.We are committed to protecting your health and well-being during every step of the recruitment and training process, and all of our sites are COVID safe and secure.Come and join uswed love to have you here!

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