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Customer Service Advisor

MATCH RECRUITMENT LTD
Job LocationKettering
EducationNot Mentioned
Salary21,725 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service AdvisorSalary: £21,725 per annumMonday - Friday, a choice of a set shift pattern between 8am - 5:30pm (only 37.5 hours per week). No weekends.Permanent Kettering. Office based. Match Recruitment are recruiting on behalf of their client based in Kettering. Our client has a global brand, a world class reputation and even product placement in Blockbuster films! Their looking to add to their established Customer Service Contact Centre.Whilst this role is majority telephone based, its not just a Contact Centre based role, theyll be a good amount of administration tasks too.If youre an experienced Customer Service professional currently in a similar role, we want to hear from you.Role purpose:Answering and making (non-sales) calls to their customers and internal stakeholders regarding all things related to customers orders, prices, promotions and the occasional problem. This is solely a customer service based role and youre there to supporttheir internal stakeholders and their customers - consisting of both commercial and retail customers. On average youll answer circa 70 - 90 calls per day.Responsibilities:

  • Provide a professional service to internal stakeholders and customers
  • Escalate unresolved issues as required
  • Process orders and credits within the internal CS System
  • Be capable of developing a broad product knowledge to adequately perform the function of the role
  • Facilitate direct supplier orders
  • Be capable of liaising between different departments to ensure desired outcomes and information flow
To be successful in this role you will have the following:
  • Currently employed or very recently employed within a similar office-based Customer Service/ Administration role with at least 1 year experience
  • Have excellent interpersonal skills, good telephone manner and a professional approach
  • Possess excellent communication skills, both written and oral
  • Have a high level of competency in ICT (email, Word, Excel, PowerPoint)
  • Have an organised and methodical approach to administrative duties.
Please apply today to learn more and be considered and shortlisted.Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you havent received contact within 72 hours, please consider yourself unsuccessfulon this occasion. Please dont be despondent and feel free to apply to future job adverts.

Keyskills :
AdministrativeCallsContact CentreCustomer ServiceTelephone Manner

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