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| Job Location | Kettering |
| Education | Not Mentioned |
| Salary | 19,500 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , part-time |
Are you looking for a new challenge Are you passionate about delving high levels of customer service Our client is recruiting for a Customer Service Administrator to work 30 hours a week I between the hours of 9am to 5pm Monday-Friday. Monday and Tuesday we would require full days, but we can be more flexible with the hours on Wednesday/ Thursday/Fridayto suit youOrder entry - The CS Administrator will be responsible for a large volume of data entry using the ERP system focusing primarily on (but not limited to) USA and Canadian customer orders, and for pulling through orders submitted via EDI tothe ERP system. All orders must be entered within SLA guidelines.Market/Key Account management - The CS Administrator will manage a market and/or a set of key accounts, being responsible for all aspects of running the account, ensuring that orders are despatched in line with SLAs, and that request datesare managed in line with KPIs.Customer communication - The CS Administrator will interact on a daily basis directly with customers and colleagues via the telephone, e-mail and video call, and must therefore have clear and confident verbal and written communication skills.Query resolution/reporting - The CS Administrator will be responsible for answering e-mailed and phoned queries focusing on (but not limited to) status and progress of orders, stock availability, and outstanding backorders, and running associatedreports accordingly, both scheduled and on an ad-hoc basis as required.Preparation of electronic data - The CS Administrator will be responsible for submitting data to customer B2B sites where required, in line with agreed SLAs to allow the delivery and receipt of orders into customer DCs.Issue of RA numbers - The CS Administrator will be responsible for issue RA numbers to customers if required, logging on the RA log, and alerting the sales exec accordingly.Click Apply now!Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.