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Contact Centre Agent - Brazilian Portuguese Speaking

Tenerity
Job LocationKettering
EducationNot Mentioned
Salary19,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are currently recruiting Brazilian Portuguese speaking Contact Centre Agents to join our team in Portsmouth instance. you will be based in our Kettering location.Please be aware that we are not able to provide visa sponsorship or relocation packages.Does this sound like the ideal role for meIf you can fluently speak both Brazilian Portuguese and English and have the following skills or experience:

  • Excellent verbal and written communication skills
  • Experience in a customer focussed role ideally within a call centre environment
  • Experience of handling complaints and managing customer expectations
  • A great team player with strong PC skills and high attention to detail
This is a full-time position working 37.5 hours per week, 5 x 7.5 hour shifts between Monday - Sunday 10.00 - Midnight (working alternate weekends)What will I be doing in my new roleThis role is purely customer service and involves no sales! On a daily basis, you will be:
  • Handling enquiries over the phone and email ensuring that you identify and proactively seeking to resolve and support the needs of every customer
  • Completing various administrative duties, relating to benefits payments and complaints
  • Achieve and maintain individual performance standards to help meet departmental objectives and organisational service level agreements.
  • Representing the company in a professional manner at all times using internal guidelines, complaint documentation and expertise
This is a great opportunity for you to build your career and develop your skills as part of a growing global company. Our Portsmouth site holds Investors in People Gold AND Health & Wellbeing Accreditations.Rewards & Benefits
  • Competitive salary of £19,500 per annum
  • Full training and support throughout your career at Tenerity
  • Subsidised Gym Membership
  • 21 days holiday PLUS 12 bank holidays
  • Free hot & cold drinks during your shift and outdoor areas for your breaks
  • Close to public transport links and local amenities
  • Up to 10% Company pension Scheme
  • Discounts & offers for Tenerity employees
  • Regular Health & Wellbeing initiatives
  • Free onsite parking
  • Reward and recognition scheme
  • A great working environment and supportive Team Leaders
At Tenerity, we provide our clients with compelling technology and services that earn their customers loyalty every day. Our employees re-define loyalty with transparency and trust so that our clients can more deeply engage their customers, creating valuefrom those connections.We are a growing company at the top of our industry with values and character that allows us to stand apart from the competition. We promote inclusion and diversity within our organization to garner perspective and engender trust. We are looking for peoplewho will embrace our culture of radical transparency, who will create attunement with our customers, and embrace the pragmaticism that comes from knowing that as life and people change, companies must adapt and change.We have a bias on promoting from within, provide top notch compensation, and have a total rewards strategy that sets us above others in the field. Do you want an impactful role in a growing company that is creating new solutions that lead the field in theirinnovation and effectiveness Then consider joining us; read on about our Brazilian Portuguese Speaking Contact Centre Agent role...Please click APPLY now to register your interest in the role of Brazilian Portuguese Speaking Contact Centre Agents.

Keyskills :
Contact CentreCustomer ServiceTravelPortuguese SpeakingBrazilian Speaking

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