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2nd Line Support - Dynamics 365

J. Murphy & Sons Ltd
Job LocationKentish Town
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Company description:J. Murphy & Sons Limited is a leading global, specialist engineering and construction company founded in 1951 that improves lives by delivering world-class infrastructure. Operating in the United Kingdom, Ireland and Canada, we provide better engineeredsolutions to infrastructure sectors including transportation; water; power; natural resources; and construction & property.Headquartered in London, we also have a number of related businessesGround Engineering; Utility Connections; Murphy Plant; Urban Infrastructure;Murphy Process Engineering; Pipeline Testing Services; Specialist Welding Services; and Electrical Services. We are specialists in delivering pipelines; design; marine; structural steel; tunnelling; fabrication; bridges and piling; and invest heavily in oursubstantial holding of plant; equipment and facilities.Job description:2nd Line Support - Finance and Operations - D365Base location is flexible in the UKThe main purpose of the role is to provideDynamics 365Finance & Operations systems technical support to the Murphy business key stakeholders in Finance, Procurement, Commercial and Operations. The role needs to combine the technical skillset with good customer engagement skills and a working knowledge of finance.What you willbe doing:

  • Provide second line support of systems within the Financial Systems teams remit
  • Review and maintain user requests and system changes within the IT Service Management tool
  • Adhere to and promote business request and change management processes
  • Review and resolve workflow errors
  • Review and resolve interface error logs
  • Undertake unit testing and provide support for full user acceptance testing for system upgrades and fix deployments
  • Maintain designs of third party documents produced by systems, in line with business requirements
  • Undertake configuration changes in line with business requirements and appropriate approvals
  • Undertake root cause analysis for repeating issues, and propose systems and process improvements
  • Undertake stakeholder management to recommend system solutions and improvements
  • Analyse business processes and information flows in line with business project
  • Review and refine processes to improve efficiencies as applicable with the relevant process owner
What we are looking for:
  • Dynamics 365Finance & Operations (D365) or AX 2012 technical support experience is essential
  • Demonstrable experience in effectively supporting finance teams and the ability to articulate the service demands and proposed solutions
  • Good working knowledge of business finance in a project-based environment.
  • Previous experience working in a 2nd line support position
  • Experienced with Financial Systems, including business requirements analysis and the use of an IT Service Management tools
  • A personable, approachable character will work well in this environment. Someone who can empathise and provide solutions

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