Housing Tenancy Sustainment Officer

Job Description

A fantastic opportunity has emerged for a Housing Tenancy Sustainment Officer to join the housing team at one of Badenoch & Clarks most improved Housing Association clients in Kent. You will be providing tailored support and advice to residents, enabling them to establish and sustain successful tenancies. Minimising instances of tenancy breakdown and enhancing the wellbeing of the customers. This is a full time role for 35 hours per week (Monday to Friday) which will be a combination of home and office working. This is initially a temporary role (4 weeks) leading on to a 1 year FTC until November 2021. You must have experience of: *Assessing individual customers requirements pre and during tenancy to enable them to successfully sustain a tenancy, providing support and advice, undertaking home visits, where required, and working collaboratively with internal and external partners as required. *Identifying customers who require enhanced services and act on internal, external and customer self-referrals to provide tenancy sustainment interventions. *Assisting with pre-tenancy assessment and confirmation/coordination of support provision for nominated applicants where concerns about ability to sustain tenancy arise *Signposting unsuccessful applicants/nominees to appropriate support re ongoing options. *Providing pre- tenancy support to accepted applicants identified as needing additional support to sustain a tenancy, including support with digital induction and the sign-up process. *Identifying customers who require enhanced services and act on internal, external and customer self-referrals to provide tenancy sustainment interventions*Acting as an advocate for vulnerable tenants with statutory, voluntary and commercial agencies. *Arranging and facilitating multi-agency meetings with partner agencies to address tenancy sustainment issues. *Providing support to tenants to address hoarding issues; to include liaison with Fire and Rescue Service (FRS) and other relevant agencies. *Reviewing tenancies at point of notice where concerns about tenancy sustainment remain, to establish if any further interventions are required. *Assisting in the resolution of tenancy breaches including anti-social behaviour, property condition and safeguarding issues.*Attending and participating in training and other meetings and staff events as required. *Being an effective member of your team, presenting a positive impression of your section and the business. *Ensuring income maximisation for our clients customers through the take up of benefit and general debt advice. *Making referrals to other organisations to ensure the customer is fully supported, including to debt advice agencies and employment support agencies. *Increasing customers access to digital services and improve their digital confidence. *Promoting opportunities for employment, education and training as well as comprehensive employment advice services to customers. *Liaising and developing effective relationships with partners and other agencies that are concerned with employment, education and training including Job Centre Plus, ETHOS and WEA. *Providing basic energy advice to help combat fuel poverty. A further key part of the role is to work with colleagues across the organisation to support, maintain and sustain tenancies. Sound numeracy and literacy skills as well as excellent written and verbal communication with the ability to explain complex information to a variety of audiences are key criteria for this post. Knowledge of tenant and landlord legislation is essential. Please note, a full drivers licence and use of a car for work purposes is required, as is having a sound awareness of financial inclusion and up to date welfare benefits. Only applicants who feel they meet the above criteria need apply for this role.Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Badenoch + Clark. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: