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Customer Service Advisor

Flat Fee Recruiter
Job LocationKeighley
EducationNot Mentioned
Salary£23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Join this award winning fulfilment company based in Keighley as a Customer Service Advisor during an exciting period of growth.Customer Service AdvisorKeighley, BD21

  • Full Time, Permanent (Flexible Hours available)
  • £23,000 with progression opportunities
  • Free onsite parking
Please Note: Applicants must be authorised to work in the UKWith 150 years of heritage and evolution behind them, our client is now an established name in the fulfilment arena. They believe in putting their customers first and due to continued expansion, they are now looking for two Customer Service Advisors to join their friendly team.The role of Customer Service Advisor is key to the department as you will be the first point of contact for clients, so excellent communication skills are essential.In this role you will be:
  • Responding to customer queries and advising via telephone.
  • Responding to customer complaints in the correct SLAs.
  • Providing information to customers and looking into queries end to end.
  • Escalating issues to the correct teams and managers where appropriate to do so.
  • Responding to emails and tickets.
  • PC literate and familiar with Microsoft Office.
Working Hours: 8-4pm or 9-5pm, can be flexible once agreed with Customer Service Manager and Team Leader.About You:
  • Excellent communication skills (both written and verbal)
  • Ability to use initiative and work through busy times
  • Great leadership skills – taking responsibility for completing tasks
  • Team player willing to lead by example - not only in customer services but other service areas
  • Active listening skills with patience and great interpersonal skills
  • Ability to remain calm in challenging situations
  • Flexible and adaptable when handling customer calls and queries
Benefits Package:
  • Salary of £23,000 per annum with career progression opportunities
  • Free onsite parking
  • Pension
  • Company bonus scheme
  • Refreshments provided.
  • Positive Company Culture
Selection for this role will be made by interview and assessment.How to apply for the Customer Service Advisor role:If you have the skills and experience required for this customer service position based in Keighley, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letteror any supporting documents.You must be authorised to work in the UK. No agencies please.Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application.Other suitable skills and experience includes: Call Centre Agent, Customer Service Agent, Telephone Operator, Call Handler, Customer Experience Operative, Customer Service Representative

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