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Customer Technical Support Manager

Refresco
Job LocationKegworth
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Company description:Refresco DrinksJob description:What youll be doingWe are looking for a Customer Technical Support Manager to manage relationships with our customers from a technical perspective to ensure that their and, ultimately, their consumers expectations are met in a timely and positive manner, building strong customerrelationships.The role includes but is not limited to:

  • Managing the technical relationship between customers and the Refresco Monitor, reporting key customer KPIs and initiating corrective actions when KPIs are not within defined targets
  • Liaising closely with site quality teams to ensure customer expectations are understood and implemented
  • Facilitating customer site visits/audits to ensure customer expectations are met
  • Ensuring that customer enquiries are met with timely, accurate and appropriate responses
  • Liaison with Refresco commercial account handlers to understand and drive the implementation of customer-driven quality improvements
  • Ensuring that appropriate Refresco technical representation is provided at customer review meetings, including benchmarking exercises. Providing the necessary technical information as required to ensure that actions are agreed, followed up and communicatedaccurately and on time
  • Liaison with local government TSOs and EHOs for the resolution of enforcement queries or actions
  • Liaising with site technical and operations teams to ensure any escalated customer complaints or withdrawals are investigated, the root cause determined and corrective actions put in place, ensuring a timely response to the customer.
Who were looking forWere looking for an innovative and entrepreneurial thinker, whos interested in food and drink and improving quality systems. Youll have demonstrable experience with HAACP and food safety systems from a food/drinks manufacturing environment and, at least,a basic understanding of customer technical requirements.What youll get in returnThe salary for this role is dependent on experience. We offer an annual bonus incentive and a good company pension scheme, 3x basic salary life assurance plus 25 days holiday in addition to bank holidays (with the option to purchase additional holidays)and access to a sports and social fund. Working hours are Monday - Thursday 8.30 - 5.00, Fridays 8.30 - 4.00, with the option of working up to two days per week remotely and free, onsite parking. We also offer our employees access to GroceryAida supportservice offering financial, legal, wellbeing and practical support, advice and counselling to people working in the grocery industry as well as Perkboxa benefits platform offering discounts, free perks and wellbeing tools for all employees.Who we areOur drinks on every table. Thats the Refresco vision. Were passionate about producing tasty, refreshing drinks and were thirsty for more and growing fast. Were a global business and invested £1.25 billion in expanding our manufacturing footprint to makeus the largest independent bottler of soft drinks and fruit juices in the world. We currently produce 12 billion litres from 64 manufacturing plants in 12 countries and were only just getting startedOur UK Business has six manufacturing plants providing a great place to work for 1500 employees producing private label soft drinks and fruit juices for all the leading retailers including Tesco, ASDA, Morrisons, Sainsburys, ALDI and Lidl. We also manufacturefor branded customers such as Innocent, Ocean Spray, Weetabix, Del Monte and Um Bongo. Whether its packed in cartons, bottles or cans, we ensure that our products are made to the highest quality standards but they get where they need to be when they needto get there to meet the needs of our high profile customers.We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

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