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Customer Service

Job LocationKegworth
EducationNot Mentioned
Salary22,230 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Customer Service - £22230 temp to perm - East Midlands AirportPertemps are working in partnership with a global business voted top place to work in the UK. The business values their employees both temporary and permeant and provides great opportunity for personal development and progression.We are looking for Customer Service representatives who are available to work full time in a position that will go permanent reliant upon your work ethic and output. Working alongside a team that takes pride in delivering exceptional results coupled with providingan excellent level of customer service youll become an integral part of the call centre team.Overall DutiesWorking as a customer service advisor you will undertake the following duties which are not exhaustive

  • Taking calls relating to missing shipment/ missed deliveries
  • Managing case loads
  • Overcoming objections
  • Logging customer bookings
  • Promoting the services of DHL
  • Updating live system providing real time data
  • Provide an exceptional level of customer service
  • Show empathy understanding the customer needs
  • Ensuring that the initial call is followed through to resolution minimising any complaints
Transferable skills
  • Worked in a customer facing role, this could be call centre, hospitality, or retail
  • Clear communication skills
  • Data Entry
  • Team Player
  • IT skills
Click apply to discuss this excellent customer service opportunity or call

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