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Network Protection Investigator

Thames Water
Job LocationIsleworth
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Who are weThames Water is the UKs largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 kms of pipes, to keep taps flowing and toilets flushing. We are an essential serviceand have operated throughout the Covid19 pandemic.At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.What you will be doingWe are currently seeking a Network Protection Investigators to join our team. You will work closely with our customers to support and educate them to stop the misuse of drains and prevent further Fatbergs from forming. You will visit customers on a dailybasis and engage with them on best kitchen practices in order to prevent sewer misuse from their premises. You will work closely with customers, building rapport with them in order to guide them with their grease management programme. The role will requireyou to carry out kitchen inspections and inform customers of their legal obligations, collecting appropriate evidence to support potential enforcement action. The ability to confidently manage challenging situations and remain calm under pressure is required.This is a field-based role and you will be responsible for the following areas depending on your location. Postcodes: KT1-9,17,18 - SM - TW1-16.

  • Visiting and inspecting customers premises, identifying possible sources of misuse, and advising accordingly
  • Educating customers on best grease management practices, informing them of their legal obligations
  • Working closely with customers, building relationships in order to positively influence their behaviour
  • Gathering thorough and suitable information whilst on-site and submitting this for enforcement consideration where appropriate
  • Working in compliance with company health and safety standards
Were looking for you to:
  • Be a confident communicator who can work alone effectively managing your own time to deliver results
  • Have experience of working with and managing customer relationships
  • Be a team player who can work towards a team objective whilst managing your workload remotely
  • To be active and flexible in your approach to work and possess the ability to communicate at all levels both written and verbal
  • To be proficient in MS Office and have an open approach to learning
  • To have a full clean driving license is essential as the post will work across a number of areas in the region. A company vehicle will be provided
Whats in it for you!This role provides a unique opportunity to be part of a new team tackling sewer misuse across the wastewater network. By working with customers, you will actively be part of reducing blockages and sewage flooding; protecting our network, customers, and theenvironment alike. Within this role, you will be the sole worker for your area.The position will suit someone who is self-motivated, enjoys taking ownership and working with customers to solve problems following a proven process of engagement. You will be the first point of contact for cases of sewer misuse working closely with your seniorinvestigator to achieve a beneficial outcome for the customer and Thames Water.Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme.Thames Water is a unique, rewarding, and diverse place to work. If you join our team, youll enjoy fast-tracked career opportunities, flexible working arrangements, and unparalleled benefits.Were also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability Confident Leader and we are a Times Top 50 Employer for Women. Click here to find out more aboutworking at Thames Water

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