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Claims Specialist Ref: 31216

Thames Water
Job LocationIsleworth
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Who are weThames Water is the UKs largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.At Thames Water, everyone of our actions, big and small, matters every day. Water is essential to life, so our business is always open.What youll be doingThis is an exciting opportunity to become part of our established third-party cost recovery team. As a Claims Specialist, you will be responsible for recovering money owed to us by external parties who have damaged our assets. You will be the main point ofcontact for both internal stakeholders and external loss adjusters and will administer damage claims from first notification all the way through to ensuring that the payment is made in a timely manner. This will involve regularly attending damage sites, liaisingwith the third parties and field teams on-site and collating all available information in the form of statements, photographic evidence, timesheets, payment applications and any other evidence required to support the claim. Owning the claims process from endto end this provides the opportunity to engage with Operations technical teams, quantity surveyors and our legal department.This team forms part of the larger Operational Projects and Logistics team and provides an opportunity to get involved in improving efficiency and recovering money for Thames Water. The success of this role will impact multiple cost centres/business functions.Your key duties will include:

  • Visiting sites to assess and review damages across North London and the Thames Valley
  • Recovering monies spent on repairing damage to Thames Waters assets
  • Building relationships with key stakeholders across the business and external third parties
  • Investigating the history of the incident and costs incurred to produce a robust case
  • Producing thorough documentation to support claims
  • Producing and issuing legal letters using agreed templates
  • Promptly responding to queries from third parties
  • Liaising with legal team when advice is required
  • £24,000-£29,000 per annum depending on skills and experience
  • HybridWorking between the office, your home and sites
  • Base location can be Clearwater in Reading, Crossness in Abbey Wood, Mogden in Isleworth or Kidlington
What you should bring to the role
  • Experience working within the Waste/Water Industry particularly waste networks
  • The ability to demonstrate strong analytical skills
  • Be self-motivated and highly organised with an inquisitive and tenacious nature
  • Exceptional attention to detail and accuracy
  • Excellent written and verbal communication skills
  • The ability to build rapport at ease and confidently communicate at all levels
  • Good working knowledge of MS Office and good numeracy skills
  • A valid, full UK driving licence and your own transport
Whats in it for youOur competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you moneyand support your wellbeing.Thames Water is a dynamic,rewarding,and diverse place to work, with opportunities around every corner. If you join our team, youll enjoy a fulfilling career, flexible workingarrangementsand great benefits. Were also proud to be an equal opportunity employer,Stonewall Diversity Champion and Disability Confident Leader employer.Find out more aboutworking at Thames WaterWe deliver lifes essential service so our customers, communities and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers. As part of Team Thames, youll have the opportunity to sign up to supportour customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. Its also a great opportunity to learn more about our business, meet colleagues and an earn bit of extra money along theway.Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we cant consider any furtherapplications, so please submit your application as soon as possible to avoid disappointment.

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