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Senior Manager, Client Change

LINK GROUP
Job LocationIpswich
EducationNot Mentioned
SalarySalary not specified
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

OverviewTo oversee the day to day activity, delivery and performance of theBusiness Analysis Team and Project Management Office (PMO) Team.To manage the planning of project specific tasks and client change requirements and the resources required to ensure timely delivery of these tasksTo manage the ongoing audit of projects including post implementation reviews (PIR)To provide strategic analysis, input and direction for the business on key projectsTo provide support to the business for new business opportunities through active engagement in project work, analysis and assistance with the legal process to ensure contractual responsibilities are translated into effective operational activitiesKey Accountabilities and Main Responsibilities

  • To be the prime focal point for all change requirements
  • To enhance the current change operation, to create a flexible structure to enable the successful and timely and cost-effective delivery of project requirements; both internal, external and regulatory
  • Ensure that all change delivery timelines within a project or strategic analysis are monitored and achieved or, if possible, exceeded
  • Implement and maintain a project audit function to identify issues and risks
  • Assist with projects and other strategic initiatives as determined by the Executive Management Team or the Board of the Directors
  • Maintain and promote an awareness of legislative issues that may affect the Mortgage Servicing Operations teams
  • To build a culture of inclusivity and collaboration that promotes a personal development philosophy throughout the change team
  • To plan, manage and monitor the utilisation of resources to maintain the efficient running and management of the change team and its engagement and delivery to the business, clients and stakeholders
  • Identify and implement enhancements to the analysis, project audit and change processes and standing documentation
    • Experience & Personal Attributes
  • Degree Educated, ideally with Project Management or Business Analysis Qualifications
  • Proven track record of experience in and knowledge of the UK Residential, BTL and Commercial Mortgage Markets
  • Understanding of the relevant legislation and FCA regulation that pertains to Mortgages of all varieties
  • Proven ability to manage and report to senior stakeholders and to effectively co-ordinate resources
  • Ability to operate, engage and influence at a senior level
  • Proven people management experience
  • Ability to work as an effective, respected team member – co-operative, inclusive, supportive of others and deliver focused what is promised
  • Experience of working with/in a multi-client, multi-stakeholder, matrix-managed environment
  • Understanding of LMSL services and wider mortgage industry products and operational activities, including sales/distribution of loans for example
  • Strong organisational skills
  • Efficient time management with the ability to meet or exceed operational/service deadlines
  • Significant understanding of LMSL’s operating model, systems, regulation and client needs
  • Effective and coherent communicator, articulate both verbally and writing
  • Track record of effective time management and successful delivery of time critical activities
  • Ability to organise workload of self and others to meet deadlines
  • Business Analysis experience
  • Project Management experience

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