Warehouse Operations Manager

Job Description

JOB PURPOSE / SUMMARYAs a DSV Warehouse Operations Manager you will oversee the efficient receipt, storage and dispatch of our customers goods. You will be responsible for a vital part of the supply chain process, managing people, processes, and systems to ensure goods are receivedand dispatched safely and efficiently, and that productivity targets are met.The ideal candidate must be driven and want progression throughout DSV.DUTIES AND RESPONSIBILITIES

• Manage all warehouse operations, inbound, outbound and reverse flow.
• Oversee warehouse Health and Safety compliance.
• Contribute to the running of the site and understand the site infrastructure
• Direct warehouse Group Audit compliance.
• Govern warehouse costs within budget and forecast levels.
• Manage warehouse reports weekly, investigate reasons for variances and to instigate corrective action where necessary
• Plan effectively for flexing of resources to account for fluctuations and seasonality
• Assist in recruitment of temps, temporary to permanent and permanent employees to meet budget and forecast requirements
• Proactively manage all absence and retention of staff
• Coach and mentor staff, giving regular formal and informal feedback
• Ensure a high level of compliance to WMS processes
• Deal with all warehouse disciplinary issues in line with company policy
• Liaise with other business functions
• Communicate appropriately with the warehouse team to keep them up to date with business plans and performance
• Lead continuous improvement initiatives within the warehouse
• The Operations Manager will also be expected to act up for management to cover leave and absence.

PEOPLE MANAGEMENT

• Coach, manage and develop warehouse leaders to optimise performance and meet targets and deadlines Communicate with warehouse staff on a regular basis to make them aware of priorities, targets and operational requirements
• Ensure effective warehouse and distribution operations by implementing department policies and procedures
• Set department objectives/KPIs and review and assess on-going performance of direct reports

EXPERIENCE

• Management experience
• Finance Experience
• KPI experience
• Experience in cost/ Revenue and invoicing
• Health and Safety qualification
• Excellent written and verbal communication skills
• Good understanding of Warehouse processes and procedures
• Excellent people management skills
• Experience of Warehouse Management Systems
• Passionate about delivering great customer service
• Hard working and conscientious
• Can lead a team and work within a team
• Proven management skills with the ability to optimise team performance and development
• Highly developed inter-personal and communication skills coupled with the ability to negotiate and influence at all levels within the business
• Ability to build, lead and motivate a skilled team able to meet objectives and agreed targets
• Good IT skills, spreadsheets and databases and a knowledge of warehouse systems
• Analytical and numerical
• Strong decision-making skills
• Excellent attention to detail skills

SKILLS AND QUALIFICATIONS

• Degree preferred, HND, BTec Professional Level 5 Award or equivalent NVQ Level 5 qualifications.
• Demonstrable experience of running a warehouse in a groupage environment
• Previous management experience with the ability to manage and motivate others
• Previous experience of inventory control & customer systems
• A full understanding of the requirements of running a warehouse, such as health and safety and security requirements
• A warehouse or distribution qualification would be advantageous
• Knowledge and understanding of lean techniques may be advantageous
• Forklift Truck & Tug master licence required
• Awareness of load security
• Professional membership of an industry related body would be advantageous

Keyskills :
LogisticsManagementOperations ManagementWarehouseWarehouse Management