Admin Assistant/Receptionist

Job Description

Do you have excellent administration skills and have a passion for organisation Red is recruiting a Dental Receptionist to work with a committed and caring team of professionals based in Ilkley. This is a great opportunity to work for a leading and award-winningdentistry provider that puts their patients and employees at the heart of what they do. If youd like to be a vital part of their friendly reception team, and would like to work in Ilkley, wed like to speak with you!Package and Benefits of a Dental Receptionist:

• Salary: £10.20 per hour
• Location: Ilkley
• Hours: 24 hours per week (Monday to Friday)
• Contract: Part Time, Fixed Term
• Holiday trading scheme which allows you to buy an additional 3 days of holiday per year
• Birthday off! Celebrate your birthday by taking the day off, or up to 10 days either side of your birthday
• Get a day off for your childs first day at school, a childs graduation, moving house, getting married and more!
• Gym membership - save up to 50% on annual gym membership from over 1,500 gyms and leisure centres
• Access to many discounts from thousands of high street retailers
• Employee Assistance Programme - 24/7 discreet helpline and telephone counselling service should you need a little help or advice
• Cycle to work scheme
• Health cash plan - reclaim expenses for medical, optical, physiotherapy and much more

Key Responsibilities of a Dental Receptionist:

• Providing a high level of customer-focused service on telephone and in person in a compassionate and professional manner
• Encouraging referrals and new patients
• Attending and participating in practice meetings
• Welcoming the patients and visitors to the practice and recording the attendance using the dental software/ visitors book
• Direct and escort patients to the appropriate area
• Promptly deal with patient enquiries to a high level according to practice policies and protocols to ensure maximum utilisation of new patient appointments
• Implementing recall system to ensure re-attendance of the maximum number of patients monthly
• Reviewing the diary to follow-up patients who cancel, miss an appointment, whilst ensuring courtesy reminders are sent about upcoming appointments
• Ensuring patient records and personal data are processed in accordance with the Data Protection Act, maintaining confidentiality and making sure records are available for each clinical session
• Completing administration tasks as directed by line manager, including patient trackers, manual banking reports, invoicing and receipting etc
• Ensuring the reception and public areas are clean, tidy, and well presented at all times to create a warm and welcoming environment
• Managing immediate adherence to appointment times, and informing patients of any delay

Skills and Experience of a Dental Receptionist:

• You will have proven front of house Reception experience, ideally within a dental or healthcare setting, although this is not essential.
• Motivated, organised, and a good communicator who thrives upon maintaining good standards
• Great at offering a warm and welcoming environment to patients and visitors
• Can work collaboratively with all colleagues and the wider business
• A drive to constantly deliver and improve the patient journey in line with the companys visions and values
• The ability to be flexible in your duties and perform other duties as necessary for the efficient operation of the practice as required

If this role is of interest to you, and youd like the opportunity to work with a great team as a Dental Receptionist in Ilkley, wed like to speak with you!Red Recruitment (Agency)

Keyskills :
Customer ServiceSecretaryAdministrationReceptionist