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Service Coordinator Fire and Security Up to £25K

Alecto Recruitment Ltd
Job LocationIlford
EducationNot Mentioned
Salary£18,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Service Coordinator - Fire and Security - Up to £25KAlecto Recruitment are currently representing a reputable fire and security company in their search for a service coordinator to join their team.Place of Work:

  • This is an office-based role, located in Ilford.
    • Working Hours:
  • Office based, 8:00AM - 5:00PM, Monday to Friday, with an hour unpaid lunch break
  • Salary: Up to £25,000 (Depending on experience)
    • Holiday:
  • 28 days per year, including public holidays and compulsory office closure during the Christmas to New Year break.
    • Company Benefits:
  • Equipment provided to fulfil role.
  • Access to In-house training and development opportunities.
  • Professional, experienced and friendly team environment.
  • Small office and team with the opportunity to make a real difference and impact the organisation.
  • Auto enrol to company pension scheme.
    • Key Responsibilities:
  • Attending to phone and email enquiries, recording, prioritising and dispatching to appropriate engineers.
  • Time tracking of staff to facilitate accurate invoice preparation. To also include tracking of holidays and absences.
  • Liaising with clients and third parties to ensure all parties are kept up to date with schedules and changes.
  • Ordering of equipment and services, stock maintenance and tracking.
  • Issue Management using ticketing system, creating tickets, tracking and ensuring follow up and ultimate resolution by liaising with engineers.
  • Producing User Guides for services provided.
  • Ensuring project specific documentation is complete, current and well organised.
  • Preparation of equipment and other materials required for engineers.
  • Recycling of equipment and other materials recovered from in house projects or client sites and liaising with third parties for legal and environmentally responsible disposal.
    • Experience:
  • Previous experience in a service coordinator role is a must.
  • Knowledge of the fire and security industry/experience working in this industry is preferred.
    • Skills / Attributes:
  • Attention to detail.
  • Calm and confident demeanour with clear articulation and communication when speaking to clients and third parties.
  • Excellent written form, using clear and concise language.
  • Fluent and efficient use of Information Technology systems, including web forms, word processing, spreadsheet and presentation applications.
  • Commercially sensitive to the outcome of any action.
  • Positive approach.
  • Effective decision making.
  • Consistency of standards and attitude with a diligent approach to working.
  • Self-starter and ability to work on their own and use initiative, as well as part of a team.
  • Curious and natural trouble-shooter, who challenges assumptions and works in a methodical manner.
  • Ability to respond, follow systems and protocols to find solutions.
  • Approachable and presentable.
  • Reliable - willing to own an issue and see it through to resolution.
    • If this role sounds like something you are looking for please get in contact with your CV or any questions you may have. Alternatively, to apply for other security engineering roles please call .Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy.If your experience matches please forward your CV immediately.We thank all applicants who respond, but only those short listed will be contacted. Required skills
  • CCTV
  • support
  • administration
  • technician
  • security
  • coordination
  • service
  • coordinator
  • fire alarms
  • intruder alarms
  • service coordinator
  • security engineer
  • access control

    • Keyskills :
    CCTV suppt administration technician security codination service codinat fire alarms intruder alarms service codinat security engineer access control

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