Service Advisor - World's #1 Automotive Brand

Job Description

Love providing a first class customer experience If so, come and join the worlds No.1 automotive brand. Previous motor industry experience advantageous.Role Info:Service AdvisorLocation East London/Essex Boarder£25,000 Basic £40,000 OTEPlus Benefits + Leading Industry TrainingFull TimeCompany Description:As one of the longest serving and most successful Toyota and Lexus Centres in the Country, we pride ourselves on exceptional customer service. however exceptional customer Service is not achievable without happy and fulfilled staff in their work! As a familyrun business we ensure that our staff are treated like members of the Hills family.The Role:Due to expansion of our business portfolio we have the rare vacancy of a Service Advisor at our new Service Centre working with Toyota and Lexus vehicles.Highlights of this role include:+ Ensuring that we provide the highest level of after sales customer care and satisfaction at all times, giving the customer the best possible experience.+ Talks and listens to customers to build rapport and understand their service/repair requirements+ Uses a good understanding of the customers needs to guide them towards the product/service that will best meet their needs+ Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly+ Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership+ Schedules work to meet customer requirements, taking into account workshop/bodyshop utilisation targets, job complexity and parts availability.+ Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions+ Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)+ Ensures opportunities for sales by other teams are followed up by the most appropriate specialist+ Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service providedKey role competencies+ Customer & Service Orientation+ Problem Solving+ Communication with Impact+ Brand identification - ability to act within Toyota brand & values.+ Relationship Building & Team Orientation+ Flexibility and Desire to LearnDoes this sound like you+ Proven high level of customer service skills.+ Enjoys working with people.+ Good communication skills.+ Strong organisational and prioritisation skills.+ Able to take initiative and ownership of issues with a proactive can-do attitude.+ Able to multi-task and switch between tasks.+ A team player who offers help and support to others.+ Willingness to learn and keep up-to-date with product and technical information.+ Thrives in a high-pressured environment.You may have worked in the following capacities:Dealership Front of House, Dealership Reception, Dealership Administration, Automotive Customer Service, Automotive Service Advisor, Customer Service Advisor, Administrator.Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processedon the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.