Internal Sales Team Coordinator

Job Description

ABOUT THE ROLE & SALES TEAMThe role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment. Day to day answering the phone lines to the Construction market, pricing our services, understanding what the works are and cross sellingmultiple services and products. Ensuring the customer has the ultimate experience where they can, using our systems to efficiently create the quotation, send to the customer and covert to an order.The individual will be working within a team of strong sales members, they all play a key role on ensuring all enquiries & quotes are managed efficiently and orders are on the screen correctly ready for delivery.The department needs a confident individual, who is willing to gain, understand and share market knowledge, be pro-active when necessary and continue to grow the market. Multi-tasking is key to being able to manage the workload, prioritising tasks, decisionmaking and high attention to detail. This role will involve direct interaction with the following teams at Mick George:

• Directors of Sales & Marketing
• Sales Executives
• Internal Sales
• Residential Sales
• Customer Service
• Sales Support
• Transport Department
• Technical Waste

SPECIFIC DUTIES

• To ensure all sales enquiries from all lead sources are dealt with in a timely, professional and informative manner
• Qualify all sales enquiries into Trade Sales Inbox and ensure every potential opportunity is explored and logged on the CRM
• Effectively communicating own performance and progress against objects set
• Reach out to potential clients and make contact through all available channels (social media, events, email, phone calls)
• Attending site and office visits with existing and prospect customers
• Provide pricing in line with quoting tools provided by the Group, with an eye on profit levels
• Ensure the status of your opportunities and quotations are kept up-to-date by regular communication with customer by follow-up call or email, using the pipelines and dashboards
• Focus on converting enquiries into orders and sales, through regular contact with customers, all communication to be added in note format to the CRM
• Build long term relationships with Mick George account customers, making sure to offer a five-star customer experience always
• Ensure all quotes are set up correctly on the relevant systems, and take first order where required, ensuring payment is also taken if needed
• Organising quotations and sending to customers
• Identify sales opportunities by way of proactive sales methods and contacting customers to offer services
• Work closely with other teams ensuring every potential enquiry source and opportunity is exploited, and that the customer receives a great ordering experience
• Meet weekly to discuss KPIs for call activity, lead generation/cross selling and orders/revenue.
• Providing feedback to manager on competitors and market information for the department
• Attend internal and external events with clients where required
• Typing written quotations and sending to customers if required

KEY SKILLS & EXPERIENCE

• Computer literate & Microsoft Office Skills
• Flexibility to get tasks completed as needed with excellent attention to detail
• Ability to work under instruction whilst using own initiative where necessary
• Highly organised with a polite and confident telephone manner
• Previous experience within the construction/ aggregates/ waste industry would be advantageous but not essential
• Driven and pro-active individual.