Support Assistant

Job Description

Job Title: Support AssistantContract Type: PermanentSalary:£24,627 per annumWorking Hours: Full Time 37.5 hrsWorking Pattern: 3 week rolling rota pattern: Monday - Sunday working 1 weekend in 3. Hours from 6.30am and 21.30 pm Location: Centre 28, HullIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply evenif you dontmeet all the essential criteria on the job description.The difference you will make as aSupport AssistantYou will be key in the day-to-day running of one of our supported housing services. We don’t run care homes, so there’s no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, includingour customers.Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or Benefits teams – to dealing with the emergency services including the Police andAmbulance, when the need arises.You’ll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant.About youWe are looking for someone with:

• Experience of working with people in a customer facing environment
• An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction

Why RiversideAt Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewardinglives.We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.Applications may close before the deadline, so please apply early to avoid disappointment.Role ProfileWe use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by:

• Assisting in the planning and delivery of a range of personalised support and move-on plans
• Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk
• Inspiring and motivating customers to meet agreed outcomes and develop life skills
• Assisting customers with day-to-day support and tenancy-related matters
• Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them
• Signposting customers to appropriate external support services, such as food banks and other community resources
• Supporting customers to be ‘tenancy ready’, enabling successful move on
• Supporting customers to be financially independent through budgeting plans and maximising income
• Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
• Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure
• Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform
• Assisting in the promotion of customer involvement and consultation
• Assisting with the delivery of a range of group work sessions

Deliver a support service:

Support the delivery of the referral process for new customers

Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support

Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns

Clean and prepare customer rooms as appropriate

Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service

Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately

Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers

Carry out day-to-day administration and operational duties

Maintaining and updating financial administration systems including rent accounts, invoices, petty cash and bankingAssist in collating and submitting information returns on funding, health & safety and...