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Service Advisor

Scania (Great Britain) Limited
Job LocationHull
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Company description:SGBJob description:Service AdvisorSalary starting from £25,500 plus excellent benefits package!Working Hours: Rotating shift pattern 06:00 - 14:30 | 10:30 - 19:00 and every other Saturday morning 07:00 - 12:00Scania GB have an exciting opportunity for a candidate with the right values to join our thriving team!Do you take pride in delivering excellent customer service skills We are looking for an individual who is motivated and proactive to fulfil the exciting role as a Service Advisor in Maidstone.This role involves maintaining existing relationships and building new relationships to ensure we deliver upon all our customers need - booking in routine servicing, defects, MOT’s and breakdowns, updating customers on job completion and raising invoicesfor work carried out whilst ensuring we deliver excellent customer service.Key Responsibilities:

  • Create job cards, checking for existing parts and service WIPs and campaigns
  • Clarify for the customer and workshop the basis for repair
  • Check account detail and level of credit left, obtain authorisation and obtain order numbers from customers
  • Inform customer of outstanding campaigns and arrange for work to be completed
  • Ensure all MOT appointments are planned
  • Meet and greet all customers on arrival in a professional and friendly manner
  • Agree timescales for unscheduled work with customers and follow through to completion
Character
  • Ability to build rapport and positive relationships– Working with the customer to build professional relationships to ensure all customer requirements are scheduled in a timely manner.
  • Ability to prioritise and manage multiple tasks at once– Manage tasks from the customer externally and internally within the workshop, ensuring all tasks are completed in the desired time frame.
  • Forward thinker, using own initiative under pressure– Be able to overcome any obstacles that present themselves under pressure whilst ensuring the customer’s needs are still met.
Working forScaniais not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementarylife insurance, financial incentive schemes and discounts on major retail outlets including groceries.AtScaniawe invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute.We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversityand inclusionisa strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences,weensurewe havethe right peopleand together with an inclusive corporate culture,thisdrivesour business forward.Wewantour colleagues to feel proud and happy to work for us, no matter where theyare fromor whothey are, and we strive to achieve an inclusive and family-friendly environment for everyone.Scaniais dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values;CUSTOMER FIRST,RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.

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