Senior Infrastructure Engineer

Job Description

Senior Infrastructure EngineerAt Cabot, we pride ourselves on being the best at what we do, and we recognise that its the people that make the difference to any organisation. So, if you are ready for a new challenge, we are now looking to recruit a commercially minded Senior InfrastructureEngineer to join our Group IT Operations department.Not heard of us Heres our story:Cabot Credit Management is a market leader in credit management services. We are an award winning; Investors in People Gold accredited organisation and we are passionate about the ethical treatment of our customers and employees. Our mission is to createpathways to economic freedom and our vision is to make credit accessible by partnering with our consumers to restore their financial health.Job PurposeThe role sits within the IT Operations area, and the right candidate would be an experienced 3rd level Infrastructure engineer with an ability to provide the technical expertise required to implement a variety of infrastructure projects, as well as takeownership for resolving 3rd level incidents and issues for the group.The role is responsible for troubleshooting and improving the systems that keep the back-end infrastructure running smoothly, and this will require knowledge of a range of Infrastructure related technologies, including server hardware platforms, operatingsystems, virtualisation technologies and security implementation.Key Accountabilities & Responsibilities

• Providing the technical support for projects, and delivery of infrastructure tasks
• To support the technical services team on 2nd and 3rd line incidents, and planned work, managing them through to resolution
• Troubleshoot and monitor the technical infrastructure and perform preventative maintenance work, to ensure operational effectiveness and stability of the technical environment
• Supporting and coaching Infrastructure team members
• Supporting infrastructure design planning
• Documenting infrastructure processes, procedures, and standards and to maintain or prepare system documentation as required
• Liaising with other departments in identifying and resolving technical business issues
• When required support the operations team in resolving high impact, or technically challenging problems.
• To be available for "out-of-hours" work to resolve support calls or planned activities.
• Put security at the heart of the solutions created, and supporting the Infosec teams as required.
• Works with the wider senior team to ensure that all activities and operations are performed in compliance with regulations and laws governing business operations.

Person specification:Knowledge & Experience

• Strong expertise across Windows Server platforms, including VMWare virtualisation technologies
• Be able to contribute to the 3rd level technical expertise across a Microsoft, Dell, and Citrix infrastructure
• Exchange 2016/2019 Hybrid, Office 365 and Azure AD
• Enterprise AV technologies, such as Sophos Enterprise/Sophos Central
• Dell/EMC hardware, including traditional 3-tier and HCI (VxRail/VSAN/NSX).
• Storage and Backup Management using SAN/NAS based technologies on EMC hardware
• Web based technologies, e.g. IIS, .Net. and Microservices
• of Active Directory, Group Policy, DNS/DFS/DHCP/WINS, Windows File & Print services
• Pro-active problem solving and diagnosis skills - able to communicate to internal/external clients and must demonstrate documentation skills.
• Team player, with the ability to mentor/up skill other team members.

Desirable

• Knowledge of one or more specific skill in the following areas:
• Exchange
• Citrix XenDesktop
• EMC Networker Backup, data domain or Veeam
• Powershell, including knowledge of scripting
• Experience of architecture/design principles
• An understanding of ITIL processes, including change and incident management
• Troubleshooting and analysis skills
• An understanding of networking essentials
• O365 configuration and support, including Exchange and Teams
• Experience in a technical support role within financial services sector
• Systems operations monitoring using Solarwinds or equivalent.

Any of the following accreditations with be beneficial: MCSE/VCP/Cisco qualifications.Personal Attributes:

• Credible and persuasive at all levels within the organisation and externally
• Ability to innovate and to challenge entrenched thinking coupled with sensitivity to the current culture of teams
• Able to work at pace whilst maintaining very high standard in a busy Infrastructure team
• Able to operate effectively in a matrix management structure and is comfortable being accountable for services they may not directly own
• Ability to communicate clearly internally and externally and develop relationships with a variety of stakeholders

What happens nextIf this sounds like you and if you would like to join our rapidly expanding company that offers excellent career progression, then we would love to hear from you!Diversity and inclusion are very important to us at Cabot and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate andemployee are treated fairly and with equal opportunities.**At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appearson a credit file, or if you do not have full right to work in the UK - we are unfortunately unable to offer sponsorship.

Keyskills :
Active DirectoryCitrixVMwareWindows AzureWindows Server