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Logistics Customer Service Manager

Grafton Recruitment
Job LocationHull
EducationNot Mentioned
Salary£40,000 - £50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Logistics Customer Service ManagerSalary: £40,000 - £50,000Location: Commutable from Hull, Grimsby, Immingham, Scunthorpe, and GooleGrafton Recruitment is delighted to be working with a successful business in the Hull area who are looking for Logistics Customer Service Manager to join their established logistics team. As a Logistics Customer Service Manager you will work with internal andexternal stakeholders to create, develop, enhance and improve the companys customer experience.The Role:Some of your responsibilities below.

  • You will work across internal teams and will be responsible for the management and maintenance of a seamless link between internal business processes.
  • Be the first point of contact for customers queries.
  • Address inquiries promptly and professionally.
  • Develop and produce regular reports.
  • Work with other departments to embed company values across functions. Ensure a world-class customer experience.
  • Develop and implement customer service policies and procedures in conjunction with senior team members.
  • Claims Management: Insurance, Shipping Lines, Quality, Commercial Claims, Export Documents
  • Be alert to risks in the business process chain that could have a detrimental effect on the customer experience, and take proactive steps to mitigate these risks.
  • Monitor the progress and keep Customer regularly updated.
  • Co-ordinate weekly customer update reports using data generated across teams.
  • Conduct training sessions.
  • Build and maintain positive relationships with customers, analyse their feedback to identify areas for improvement.
The Candidate:The ideal candidate
  • Proven experience in a customer service management role with a strong understanding about business processes.
  • Strong problem solving skills and logical approach.
  • Strong interpersonal, influencing and negotiation skills.
  • Ability to analyse data and make informed decisions to improve customer service processes.
  • Exceptional organisational and time management skills.
  • Proactive customer focus approach.
  • Bachelors degree in business administration or equivalent college degree & 3 years of proven experience in a customer service role would be advantageous.
If you meet the above criteria, please apply directly by clicking the link or contact Naomi Coates on /

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