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IT Service Desk Analyst

Cabot Financial
Job LocationHull
EducationNot Mentioned
Salary20,000 - 23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

At Cabot, we pride ourselves on being the best at what we do, and we recognise that its the people that make the difference to any organisation. So, are you ready for a new challenge! As we are on the lookout for an IT Service Desk Analyst to join ourIT Operations department.We have various offices throughout the UK including Hull, Glasgow and Saltcoats. We are happy for this role to be based from any of these offices, and will be part home based and part office based in line with our hybrid working model.Not heard of us Heres our story:Cabot Credit Management is a market leader in credit management services. We are an award winning, Investors in People Gold accredited organisation and we are passionate about the ethical treatment of our customers and employees.Things you should know:The Team act as the first point of contact into IT and are effectively the "face of IT" for the business. Ensuring that we deliver consistent, well defined and speedy resolutions to our internal customers is key.Some of the key responsibilities include:

  • Act as an instant and accessible point of contact for all incoming IT-related issues, via email, via the support desk directly or via the phone, and ensuring that all relevant information is captured in our ITSM Tool (ServiceNow)
  • Gather appropriate information from colleagues in order to comprehend issues, queries, or complaints
  • Work to SLA thresholds for incidents and requests, prioritising and managing workload effectively, managing several open Incidents and Requests simultaneously
  • Work closely and in collaboration with other Cabot resolver groups, and external 3rd party application specialists, escalating to appropriate individuals or teams as necessary
  • Provide the appropriate support and guidance regarding IT and InfoSec policies to our colleagues across the organisation
The fun facts:Not only are we offering a competitive salary from £20,000 - £23,000 (doe) and a fantastic bonus scheme, but you will also be entitled to loads of great benefits, discount and cash back on hundreds of high-street shops, pension, flexible hybrid working plusmuch, much more.Things we need from you:
  • Previous experience of providing high quality and timely First Line Support to a similar sized user base
  • Experience with Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile Devices
  • Strong analytical skills with excellent attention to detail and high standards
  • Self-motivated and able to work off of your own initiative
  • Good understanding of the importance of IT management controls, processes and procedures in the delivery of service
What happens nextIf this sounds like you and if you would like to join our rapidly expanding company that offers excellent career progression, then we would love to hear from you! We are looking for people to interview asap and join us in the new year!Diversity and inclusion are very important to us at Cabot and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure thatevery candidate and employee are treated fairly and with equal opportunities.**At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appearson a credit file, or if you do not have full right to work in the UK - we are unfortunately unable to offer sponsorship.

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