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IT Field Engineer Midlands

P&O Ferries
Job LocationHull
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We are P & O, with an enviable heritage, brand recognition and future investment there has never been a better time to join us.We are currently looking for an IT Field Engineer to deal with the Midlands area. The purpose of this role is to provide on-site customer service, 2nd Line and some 3rd Line support activities and services to a specified set of locations, including vessels within our business. The role will be delivering high-quality local and remote support on a range of technical incidents, problems, planned maintenance, commissioning and decommissioning across the scoped sites. In addition, this role will also cover absence of other field engineers covering other site scopes.The role encompasses responsibility for: -

  • Clients, servers and networks including installation, configuration, management, support, maintenance and decommissioning.
  • Responding appropriately to and directly with end users/customers, and effectively resolving, incidents, queries, problems or complaints. Respond to, handle incidents and escalate problems on the variety of platforms and supported networks from the call logging where required and then through to the resolution.
  • Perform routine planned maintenance, administrative tasks user, client, server and network related.
  • Help support, train and mentor other team members.
  • Have a hands on’ problem solving approach; solving problems within strict SLA timeframes.
  • Take ownership of incidents assigned and manage them through to resolution.
  • Ensuring SLAs are met; time to respond, time to resolve and first-time-fix.
  • Client, Server, Network and Application troubleshooting.
  • Creating and maintaining a continually improving knowledge articles in the repository and enabling the movement of activities to the service desk where applicable
    • If this sounds of interest please click on the link below. Required skills
  • Line Support
  • Networks
  • 3rd Line
  • 3rd Line Support

    • Keyskills :
    Line Suppt Netwks 3rd Line 3rd Line Suppt

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