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Job Location | Hull |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
The forwarder is part of the above department/ branch. To provide an excellent customer service experience for ourcustomers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required. This is a General FreightForwarder and Multimodal Operator position; 4 to 5 years experience within a Freight Forwarder position is requiredKey Activities / Accountabilities Completion of end to end forwarding activities as the individual role requires Follow strict and time sensitive SOPs/KPIs to ensure compliance Work closely with internal and external customers Focus on customer service Use of Next Gen/MS office as requested Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe Month end department compliance Customs Entries Cost control Assist senior forwarders, Supervisor and line manager where required Ensure all reports including internal and customer specific are completed within the deadline Resolve queries from customers and suppliers Ensure Best Practice models are adopted Work closely with the Operations manager for Internal and external rates reviews. Remain in contact with customers and suppliers to maintain relationships To take part in customer reviews when required to build up visibility and relationships with customers. Assist sales and management with customer development Maintain clean desk policy Operate within companies QA system Any other tasks as directed by their Supervisor or line managerEssential Education and/ or Training Educated to GCSE/O level standard or equivalentPreferred Experience and Knowledge Business related experience Proven customer service record and experience Proven operational experienceNecessary Technical / Functional Skills Thorough understanding of customer needs Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations. A knowledge and understanding of financials and impact on business A Good knowledge of IT systems and processes used in the transport sector Fluent in English, local language and any other languages required for smooth operation of businessRequired Behavioural Competencies Result-oriented and driven to achieve goals and meet targets Problem solving skills Ability to read and understand an SOP Customer service driven Deep knowledge of the financial contexts the business exists within Profitability and result-oriented and always looking for improvement in our business processes Team oriented Quality focus. Flexible in approach and happy to work shifts as required including weekendsThe Recruitment Co. is an equal opportunities employer and were committed to diversity and inclusion in the workplace.