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Forwarder

Kevin Theobald Recruitment Agency
Job LocationHull
EducationNot Mentioned
Salary£28,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The forwarder is part of the above department/ branch. To provide an excellent customer service experience for our customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required.Key Activities / Accountabilities

  • Completion of end to end forwarding activities as the individual role requires
  • Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
  • Work closely with internal and external customers
  • Focus on customer service
  • Use of Next Gen/MS office as requested
  • Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
  • Month end department compliance
  • Customs Entries
  • Cost control
  • Assist senior forwarders, Supervisor and line manager where required
  • Ensure all reports including internal and customer specific are completed within the deadline
  • Resolve queries from customers and suppliers
  • Ensure Best Practice models are adopted
  • Work closely with the Operations manager for Internal and external rates reviews.
  • Remain in contact with customers and suppliers to maintain relationships
  • To take part in customer reviews when required to build up visibility and relationships with customers.
  • Assist sales and management with customer development
  • Maintain clean desk policy
  • Operate within companies QA system
  • Any other tasks as directed by their Supervisor or line manager
    • Essential Education and/ or Training
  • Educated to GCSE/O level standard or equivalent
    • Preferred Experience and Knowledge
  • Business related experience
  • Proven customer service record and experience
  • Proven operational experience
    • Necessary Technical / Functional Skills
  • Thorough understanding of customer needs
  • Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
  • A knowledge and understanding of financials and impact on business
  • A Good knowledge of IT systems and processes used in the transport sector
  • Fluent in English, local language and any other languages required for smooth operation of business
    • Required Behavioural Competencies
  • Result-oriented and driven to achieve goals and meet targets
  • Problem solving skills
  • Ability to read and understand an SOP
  • Customer service driven
  • Deep knowledge of the financial contexts the business exists within
  • Profitability and result-oriented and always looking for improvement in our business processes
  • Team oriented
  • Quality focus.
  • Flexible in approach and happy to work shifts as required including weekends

    • APPLY NOW

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