Customer Service Representative - Hull

Job Description

Reed Talent Solutions are working with a global organisation, with four operational divisions, on the search for an interim Customer Service Representative.The overall responsibility of the Customer Service Representative is to co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitorsand working with clinical colleagues to ensure smooth running of assessments across all relevant channels.What are we looking for

• Demonstrable experience in an administrative or customer service position
• Able to communicate with stakeholders on a day to day basis via telephone, email and face to face in a clear, caring, courteous and professional manner
• Able to demonstrate a clear attention to detail in relation to office administration duties such as updating spread sheets and presenting information clearly and accurately
• Able to demonstrate prioritisation skills when multi-tasking
• Ability to deliver work to set targets and specified standards
• A positive enthusiastic approach to solving problems

Responsibilities:

• Fully manage each days appointment sessions
• Carry out reminder calls to customers for appointments
• Monitor session progress and backfill appointments where necessary
• Identify additional support with other sites where necessary in management of the appointment session
• Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression
• Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link
• Arrange travel for customers who require assistance in getting to their appointment
• Provide a professional outstanding service to customers in line with CHDA vision and values
• Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines
• Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer
• Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey
• Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC.
• Carry out stop and searches for any missing customer files
• Update records accurately using in house computer system
• Provide cover at other sites on occasion
• General administrative duties
• Daily test of Solo Protect device, designed to protect employees
• Regularly test of panic alarms designed, to protect employees
• Regular WIP checks (Fortnightly)
• Maintain and order stationary, including keeping all reception leaflets and information up to date

Qualifications & Experience

• Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
• IT literate, with good Microsoft Office skills
• Experience in dealing with both internal and external stakeholders (preferred not essential)
• Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems

Job details:Location - Hull HU3Pay rate - £11.00 per hour PAYEShift - 37.5 hours per week, Monday to Friday 8.45am - 4.45pmContract type - Temporary ongoingStart date - ASAPRecruitment process - CV review, virtual interview, start after complianceApply now if interested!

Keyskills :
Customer SatisfactionCustomer ServiceTelephone MannerCustomer Facing RolesPositive Team Player