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Customer Service Advisor

Wescot Credit Services limited
Job LocationHull
EducationNot Mentioned
Salary21,571 - 23,920 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

There has never been a better time to join Wescot as we expand our already thriving Customer Operations department. We are on the lookout for committed and customer centric colleagues to join our vibrant call centre in our Hull office on 9th May 2022!What youll be doing:

  • Handling inbound and outbound calls
  • Providing exceptional customer service via telephone
  • Tailoring affordable repayment plans to help our customers on the road to financial recovery
Youll spend the first 4 weeks training Monday-Friday. Once youre ready to go, youll move onto our 3 week rolling shift patterns to ensure were there to support our customers when they need us. We are open Monday to Friday 8am - 8pm and Saturdays 8am - 4pm. You have the option of a 35, 37.5 or 40 hour per week contract with shift patterns that can be completed over 4 or 5 days per week. You will work 1 in 3 Saturdays with a day off during the week prior to a Saturday shift.The Fun Facts:We recognise that its our call centre staffs amazing efforts, hard work and dedication that sets us apart from the rest, so we offer a highly competitive salary and benefits package, including:
  • A highly competitive salary of £21,571 - £23,920 DOE plus a fantastic monthly bonus where you could earn around an additional £2000 per year!
  • 31 days holiday including all bank holidays
  • Discount and cash back on hundreds of high-street shops
  • Optional private healthcare plan (BUPA)
  • Lots of great monthly incentives where you can win a range of prizes and rewards!
  • Hybrid working! Once our new starters are competent in their role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance!
Next steps:If this sounds like you and you have got what it takes, come and join our rapidly expanding company! We are looking for people to interview with us ASAP!Diversity and inclusionare very important to us at Wescot and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policiesensure that every candidate and employee are treated fairly and with equal opportunities.**At Wescot we are regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appearson a credit file, or if you do not have full right to work in the UK.

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