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Contract Support Negotiable Salary Hull

Invictus Group Ltd
Job LocationHull
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

One of leading clients is looking for an experienced Contract Support to join the team and provide exceptional customer service, comprehensive financial and administrative services to the client and the contract. In order to be successful in the role it is key that the Contract Support understands procedures, processes and operates them to the required standards.Key Tasks

  • Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers
  • Compiling of the Customer Monthly Management Report
  • Liaising with the client regarding payment of invoices
  • Site inductions
  • Helpdesk: logging, distributing and closing of reactive calls on desired system
  • Update labour allocations to ensure accurate client reporting
  • Timesheets
  • Organising training for the team
  • Updating of the team attendance planner
  • Arranging agency cover and submitting hours on portal
  • Culture carrier and promotes best practice
  • Obtaining supplier quotes and uploading onto the internal system for client approval
  • Maintaining the stationery supply
  • Reception cover if applicable
  • Updating Portals as and when required
  • Constantly improve quality, service and efficiency.
    • Finance:
  • Support the preparation and delivery of monthly Contract Reviews.
  • Co-ordination of the billing application, calculating margins, raising invoices and submitting to client
  • Chasing of debt to keep within contractual terms
  • Creation and review of management reports such as P&L, WiP, Unbilled Revenue, Debt, OPOs & Invoice Pool
  • Raising Purchase Orders
  • Reviewing open Purchase Orders
  • Policy and procedure compliance
  • Processing supplier invoices and resolving any queries
  • Comprehensive spend tracking
  • Ad-hoc reporting as requested
    • The Candidate:
  • Educated to GCSE level with passes in both Maths and English
  • Highly computer literate
  • IT Skills to achieve key tasks and give the business a sound reporting base.
  • Superior written and verbal communication skills with strong oral presentation skills.
  • A basic understanding of business and customer-facing environments.
  • Used to being a part of a high-performing team.
  • Customer focus skills with a passion for customer service.
  • Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
  • Self-motivated and ambitious
  • Results/task orientated, with attention to detail and accuracy
  • Excellent time management and organisational skills
  • Commitment to continuous improvement
  • Ability to work as part of a team, as well as independently
  • Calm manner, able to work under pressure and with changing demands and priorities
  • Confidential and discrete approach
  • The individual must be willing to undertake travel as the role/business requires
  • Desirable - Previous experience of a service industry role using operating systems such as Dynamics AX.
    • Required skills
  • Contracts
  • Customer Service
  • Finance
  • Helpdesk
  • Ad Hoc Reporting

    • Keyskills :
    Contracts Customer Service Finance Helpdesk Ad Hoc Repting

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